Graham D

Avoid Oxbow – Misleading Sales and Poor Service

Switching from Itec to Oxbow was the worst decision we ever made. The franchise Director, Jaryd, assured us the printers would meet our needs—but they didn’t. We had to purchase additional software, which still doesn’t fulfill all our requirements. Setting up the devices involved numerous technical challenges which was then blamed on our network environment. Jaryd also promised a 90-day money-back guarantee if we faced technical issues, service problems, or dissatisfaction with the transition. However, he failed to mention that this guarantee doesn’t apply to deals involving settlement payouts—like ours. It’s clear he was only focused on closing the sale. If you value honest service, stay far away from Oxbow