Oxbow
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Oxbow
Oxbow has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Oxbow across 257 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
A
Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 08:27
DONT TRUST THEM
Dont trust this company or anything they say. Ownership letters mean nothing. They still want to collect the machine and then say because you didn't cancel your contract automatically get renewed for a 12 month period. This is against CPA laws and needs to be month to month.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 08:27
DONT TRUST THEM
Dont trust this company or anything they say. Ownership letters mean nothing. They still want to collect the machine and then say because you didn't cancel your contract automatically get renewed for a 12 month period. This is against CPA laws and needs to be month to month.
0
Replies (0)DP
AP
Aiden P
1 reviews | Active since Jan 2020
19 Jun 2025, 10:02
NO SERVICE FROM OXBOW - STAY AWAY
We have been an oxbow client for a few years already with out issues. However recently we have had numerous problems relating to our service agreement which is not being provided by Oxbow on our Xerox printer. When we log an issue with Oxbow, instead of the machine being covered by our service agreement, we are sent quotes to have parts replaced and when we raise the issue with Caitlin and Codey, we have been ignored for a number of weeks now. The printer no long works, the toner is finished, the waste cartridge is full and the maintenance kit past end of life. We have notified Oxbow of all of these issues with not even a response. I have also raised this issue with Sasfin which I have also received no response. Our account is fully paid to date with no issues caused from our end. If you are looking for a reliable service provider for your office DO NOT use Oxbow. They make promises they are unable to follow through with and their service agreements are non existent. We have had to resort to purchasing a new printer for our office as Oxbows printer is no longer functional with no service for fixing it.
Helpful (0)
|Replies (0)AP
Aiden P
1 reviews | Active since Jan 2020
19 Jun 2025, 10:02
NO SERVICE FROM OXBOW - STAY AWAY
We have been an oxbow client for a few years already with out issues. However recently we have had numerous problems relating to our service agreement which is not being provided by Oxbow on our Xerox printer. When we log an issue with Oxbow, instead of the machine being covered by our service agreement, we are sent quotes to have parts replaced and when we raise the issue with Caitlin and Codey, we have been ignored for a number of weeks now. The printer no long works, the toner is finished, the waste cartridge is full and the maintenance kit past end of life. We have notified Oxbow of all of these issues with not even a response. I have also raised this issue with Sasfin which I have also received no response. Our account is fully paid to date with no issues caused from our end. If you are looking for a reliable service provider for your office DO NOT use Oxbow. They make promises they are unable to follow through with and their service agreements are non existent. We have had to resort to purchasing a new printer for our office as Oxbows printer is no longer functional with no service for fixing it.
0
Replies (0)GD
Graham D
1 reviews | Active since Jan 2020
6 Mar 2025, 06:01
Avoid Oxbow – Misleading Sales and Poor Service
Switching from Itec to Oxbow was the worst decision we ever made. The franchise Director, Jaryd, assured us the printers would meet our needs—but they didn’t. We had to purchase additional software, which still doesn’t fulfill all our requirements. Setting up the devices involved numerous technical challenges which was then blamed on our network environment. Jaryd also promised a 90-day money-back guarantee if we faced technical issues, service problems, or dissatisfaction with the transition. However, he failed to mention that this guarantee doesn’t apply to deals involving settlement payouts—like ours. It’s clear he was only focused on closing the sale. If you value honest service, stay far away from Oxbow
Helpful (0)
|Replies (0)GD
Graham D
1 reviews | Active since Jan 2020
6 Mar 2025, 06:01
Avoid Oxbow – Misleading Sales and Poor Service
Switching from Itec to Oxbow was the worst decision we ever made. The franchise Director, Jaryd, assured us the printers would meet our needs—but they didn’t. We had to purchase additional software, which still doesn’t fulfill all our requirements. Setting up the devices involved numerous technical challenges which was then blamed on our network environment. Jaryd also promised a 90-day money-back guarantee if we faced technical issues, service problems, or dissatisfaction with the transition. However, he failed to mention that this guarantee doesn’t apply to deals involving settlement payouts—like ours. It’s clear he was only focused on closing the sale. If you value honest service, stay far away from Oxbow
0
Replies (0)CR
Cindy R
1 reviews | Active since Jan 2020
7 Oct 2024, 07:38
Great and friendly service
Have always had great service from all at Oxbow, especially those at the consumables department. They are super approachable and they go the extra mile to assist and ensure client satisfaction.
Helpful (0)
|Replies (0)AS
Anabella S
1 reviews | Active since Jan 2020
16 Sept 2024, 07:51
Oxbow Office Equipment provides GREAT service!
Great company with great service!
Helpful (0)
|Replies (0)AS
Anabella S
1 reviews | Active since Jan 2020
16 Sept 2024, 07:51
Oxbow Office Equipment provides GREAT service!
Great company with great service!
0
Replies (0)