Phumezo D

Unsatisfactory Customer Service From NTT VW East London and We Buy Cars,

I am Phumezo Dumse, I need advice on a bad customer service I received from NTT Volkswagen East London, I bought a VW Move UP! 1.0 5DR in Dec 2023 at We Buy Cars in JHB South - 52 Sabax Road, Aeroton and I noticed that on the 27 February 2024 as per service booklet the car will be due for service, upon buying the car I also purchased a service plan, so I booked the car for service on the 27 Feb 2024 at NTT VW East London, The person (Siya) that was assisting me told me that I would return the car back again for service next year same time, so on the 26 Feb 2025 I took the car for service as per instructions from the person that assisted me before and at NTT VW East London they called Innovation Group for authorization of the service to be done and Innovation Group told NTT VW that they can not authorize the service because the car was suppose to be returned for service after 15000 km of which in my case I was not aware about this. So when checked my service booklet there is no update of the the next service when the car serviced on 27 Feb 2024 which would've given me also a reminder of the next service date or km's, the service light did not even pop as an indication or reminder that the car is due for service, Now as new driver and have never owned a car in my entire life, I was not even fami**** with the service intervals until the day Innovation Group refused to authorize the service, and I believe that had NTT VW East London updated my booklet I would've been able to note the next km's to service and why was the service light not on closer to service date. I asked for the service manager at NTT VW (Pierre Scheepers)) and after 3 days of being sent from pillar to post by them but he also did not help. I contacted We Buy Cars which is the dealer I bought the car from to assist but they also could not help me, at this point I am sitting here with a lot of regrets and disappointments form such big companies but are unable to assist with after sale services to the customer. I would appreciate any kind of advise on the matter. Regards P. Dumse 0740445686