NV
NTT VOLKSWAGEN EAST LONDON
Unclaimed Business
NV
NTT VOLKSWAGEN EAST LONDON
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About NTT VOLKSWAGEN EAST LONDON
NTT VOLKSWAGEN EAST LONDON has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked NTT VOLKSWAGEN EAST LONDON across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLD
Lukholo D
1 reviews | Active since Jan 2020
17 Nov 2025, 14:54
****mers of NTT East London
NTT VW & Audi East London are ****ming me on replacing a faulty battery that I had purchased a year ago and told it had a 2 year warranty. They too the car in and requested to charge the battery overnight and after that they then claimed they won’t be replacing my battery. I requested for this to be in writing and have been told I will get such a written rejection and it’s been 4 days waiting. This company has no respect for its customers.
Helpful (0)
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Lukholo D
1 reviews | Active since Jan 2020
17 Nov 2025, 14:54
****mers of NTT East London
NTT VW & Audi East London are ****ming me on replacing a faulty battery that I had purchased a year ago and told it had a 2 year warranty. They too the car in and requested to charge the battery overnight and after that they then claimed they won’t be replacing my battery. I requested for this to be in writing and have been told I will get such a written rejection and it’s been 4 days waiting. This company has no respect for its customers.
0
Replies (0)AR
Ahdam R
1 reviews | Active since Jan 2020
14 Sept 2025, 16:58
Extremely Pathetic service From NTT Volkswagen Kimberley!!
Disgraced at the terrible service shown by Ntt vw Kimberley. I asked for my thermostat and shocks to be checked, i also asked for a quote on full car inspection and was told that the more things they check the more expensive so i said to keep it at checking the thermostat and shocks. They phoned me to conclude that my coolant bottle was the problem and charged me four thousand three hundred and odd for a new water bottle! They assured me its the water bottle after i asked are they sure it's not the thermostat, and they said yes, once you replace the bottle your problem will be solved. Not even 2 min out the dealership the problem persisted, i took it back the next morning 7am and explained, Foreman Jp told me he will check, phones me the evening to say its the thermostat is faulty, i say that is what i came for in the beginning. He wants to charge me another R6111.00 like i am some *** that is ready to be milked!!! Told him to speak to his manager and explain that i was **** to, and they fixed something that wasnt asked to be checked, i stated even if the bottle was broken i never asked to check the water bottle but the thermostat which they obviously never did and checked my bottle when i got told the more checks the more expensive!!! They contradict themselves. I take the problem to the dealership manager who says he sympathises with me and has a solution, a week later (mind my car is with them the whole time and i am a area manager who needs his car for work every day to travel to 5 outlets daily)lets me know he cannot do much as the dealership principal says i must pay, i go to this dealership principal who was apparently busy selling a car to a client when i asked where he was only to insist on seeing him and find he was busy with nobody, then explain my case again, and he tells me a story about his iPhone that if he takes it to apple and says the speaker is faulty and they say it's because the phone needs a software update and they charge him R2000 and the problem persists that he cannot request a refund as they will tell him the phone needed the update, and that he cannot do anything for free, i stated, when i came here your *********** people assured me it wasnt the thermostat, that fixing the bottle will resolve the issue, i paid cash and because i never knew they dont accept cash they used the principals card to pay and gave him the cash, i asked does he remember, he said yes, i said i paid in full! What on earth did i ask for free. I took the case to Vw sa when i saw that the entire management from the ground up to the top is rotten(couldnt care about the client who must suffer because of their mistakes!!!), who dragged it another week (without my car), to only let me know they cannot do anything as they are a private dealership!!! By now i am so upset. Then i went to MIOSA and opened a case and fetched my car. I am utterly disgusted at the pathetic service, i cannot express this enough, i do not have anything against any race, but when i am made to feel treated differently because of my skin colour being indian, by a Group of people who all share the same skin colour then i cant help but feel it is a matter of race, whether they meant it or not that is how their actions have led me to feel seeing that their entire management is white, My stepdad is White, i have nothing against any race but when treated like trash... When asked for my documents to present my case to the ombudsman they refused to give it to me, promised to send via email, the 10 days have lapsed and no email. Well done to them!. If this is how people are treated i wish to never return to this pathetic place. I always looked at Volkswagen as a brand to be respected but now my view is tarnished. I am exhausted for fighting against a broken system.
Helpful (0)
|Replies (0)AR
Ahdam R
1 reviews | Active since Jan 2020
14 Sept 2025, 16:58
Extremely Pathetic service From NTT Volkswagen Kimberley!!
Disgraced at the terrible service shown by Ntt vw Kimberley. I asked for my thermostat and shocks to be checked, i also asked for a quote on full car inspection and was told that the more things they check the more expensive so i said to keep it at checking the thermostat and shocks. They phoned me to conclude that my coolant bottle was the problem and charged me four thousand three hundred and odd for a new water bottle! They assured me its the water bottle after i asked are they sure it's not the thermostat, and they said yes, once you replace the bottle your problem will be solved. Not even 2 min out the dealership the problem persisted, i took it back the next morning 7am and explained, Foreman Jp told me he will check, phones me the evening to say its the thermostat is faulty, i say that is what i came for in the beginning. He wants to charge me another R6111.00 like i am some *** that is ready to be milked!!! Told him to speak to his manager and explain that i was **** to, and they fixed something that wasnt asked to be checked, i stated even if the bottle was broken i never asked to check the water bottle but the thermostat which they obviously never did and checked my bottle when i got told the more checks the more expensive!!! They contradict themselves. I take the problem to the dealership manager who says he sympathises with me and has a solution, a week later (mind my car is with them the whole time and i am a area manager who needs his car for work every day to travel to 5 outlets daily)lets me know he cannot do much as the dealership principal says i must pay, i go to this dealership principal who was apparently busy selling a car to a client when i asked where he was only to insist on seeing him and find he was busy with nobody, then explain my case again, and he tells me a story about his iPhone that if he takes it to apple and says the speaker is faulty and they say it's because the phone needs a software update and they charge him R2000 and the problem persists that he cannot request a refund as they will tell him the phone needed the update, and that he cannot do anything for free, i stated, when i came here your *********** people assured me it wasnt the thermostat, that fixing the bottle will resolve the issue, i paid cash and because i never knew they dont accept cash they used the principals card to pay and gave him the cash, i asked does he remember, he said yes, i said i paid in full! What on earth did i ask for free. I took the case to Vw sa when i saw that the entire management from the ground up to the top is rotten(couldnt care about the client who must suffer because of their mistakes!!!), who dragged it another week (without my car), to only let me know they cannot do anything as they are a private dealership!!! By now i am so upset. Then i went to MIOSA and opened a case and fetched my car. I am utterly disgusted at the pathetic service, i cannot express this enough, i do not have anything against any race, but when i am made to feel treated differently because of my skin colour being indian, by a Group of people who all share the same skin colour then i cant help but feel it is a matter of race, whether they meant it or not that is how their actions have led me to feel seeing that their entire management is white, My stepdad is White, i have nothing against any race but when treated like trash... When asked for my documents to present my case to the ombudsman they refused to give it to me, promised to send via email, the 10 days have lapsed and no email. Well done to them!. If this is how people are treated i wish to never return to this pathetic place. I always looked at Volkswagen as a brand to be respected but now my view is tarnished. I am exhausted for fighting against a broken system.
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Replies (0)TM
Thandolwethu M
1 reviews | Active since Jan 2020
5 May 2025, 17:28
Poor customer service, not getting updates regarding my car that was booked in.
I took my car in for a turbo actuator issue on Tuesday the 29th of April 2025. The last update I got regarding the car was on Friday the 2nd of May 2025 only when my brother went to the dealership physically to get an update from the service advisor (Siya). The last update from Siya was an indication that parts have been ordered and that the car would be worked on and done this week. On every occasion when we try getting hold of the service advisor (Siya), we never get answered. Today on the 5th of May 2025, I tried to call but could not get hold of him. I ended up passing my message to the reception but never got a call back. This is poor service, service advisors from other VW dealerships I have worked with ( for example Autohaus Centurion) are responsive and provide updates on vehicles they work on. This is poor customer service from VW NTT East London, I expected better and currently do not have a car.
Helpful (0)
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Thandolwethu M
1 reviews | Active since Jan 2020
5 May 2025, 17:28
Poor customer service, not getting updates regarding my car that was booked in.
I took my car in for a turbo actuator issue on Tuesday the 29th of April 2025. The last update I got regarding the car was on Friday the 2nd of May 2025 only when my brother went to the dealership physically to get an update from the service advisor (Siya). The last update from Siya was an indication that parts have been ordered and that the car would be worked on and done this week. On every occasion when we try getting hold of the service advisor (Siya), we never get answered. Today on the 5th of May 2025, I tried to call but could not get hold of him. I ended up passing my message to the reception but never got a call back. This is poor service, service advisors from other VW dealerships I have worked with ( for example Autohaus Centurion) are responsive and provide updates on vehicles they work on. This is poor customer service from VW NTT East London, I expected better and currently do not have a car.
0
Replies (0)KM
Keletso M
1 reviews | Active since Jan 2020
29 Mar 2025, 12:53
Poor vehicle diagnosis and failure to rectify the problem but charge an arm and a leg
I took my Polo TSI 2017 to NTT VW East London for overheating when driving uphill. They deduced the diagnosis to be an Axillary water pump and was replaced at R8 500.00. I drove the car a few days and took i long distace and it did the same thing. I reported to my service advisor and adviced me to return the car. I did today and she told me after it had been in the workshop that they don't know what the cause could be. I feel ****** by NTT VW having to take my car to them as professionals and pay R8 500.00 yet the problem persists, and they say they don't know what is the matter. So how can they advice us to buy cars from them when they can't even fix them? They however take monies under pretext of fixing them.
Helpful (0)
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Keletso M
1 reviews | Active since Jan 2020
29 Mar 2025, 12:53
Poor vehicle diagnosis and failure to rectify the problem but charge an arm and a leg
I took my Polo TSI 2017 to NTT VW East London for overheating when driving uphill. They deduced the diagnosis to be an Axillary water pump and was replaced at R8 500.00. I drove the car a few days and took i long distace and it did the same thing. I reported to my service advisor and adviced me to return the car. I did today and she told me after it had been in the workshop that they don't know what the cause could be. I feel ****** by NTT VW having to take my car to them as professionals and pay R8 500.00 yet the problem persists, and they say they don't know what is the matter. So how can they advice us to buy cars from them when they can't even fix them? They however take monies under pretext of fixing them.
0
Replies (0)PD
Phumezo D
1 reviews | Active since Jan 2020
7 Mar 2025, 09:52
Unsatisfactory Customer Service From NTT VW East London and We Buy Cars,
I am Phumezo Dumse, I need advice on a bad customer service I received from NTT Volkswagen East London, I bought a VW Move UP! 1.0 5DR in Dec 2023 at We Buy Cars in JHB South - 52 Sabax Road, Aeroton and I noticed that on the 27 February 2024 as per service booklet the car will be due for service, upon buying the car I also purchased a service plan, so I booked the car for service on the 27 Feb 2024 at NTT VW East London, The person (Siya) that was assisting me told me that I would return the car back again for service next year same time, so on the 26 Feb 2025 I took the car for service as per instructions from the person that assisted me before and at NTT VW East London they called Innovation Group for authorization of the service to be done and Innovation Group told NTT VW that they can not authorize the service because the car was suppose to be returned for service after 15000 km of which in my case I was not aware about this. So when checked my service booklet there is no update of the the next service when the car serviced on 27 Feb 2024 which would've given me also a reminder of the next service date or km's, the service light did not even pop as an indication or reminder that the car is due for service, Now as new driver and have never owned a car in my entire life, I was not even fami**** with the service intervals until the day Innovation Group refused to authorize the service, and I believe that had NTT VW East London updated my booklet I would've been able to note the next km's to service and why was the service light not on closer to service date. I asked for the service manager at NTT VW (Pierre Scheepers)) and after 3 days of being sent from pillar to post by them but he also did not help. I contacted We Buy Cars which is the dealer I bought the car from to assist but they also could not help me, at this point I am sitting here with a lot of regrets and disappointments form such big companies but are unable to assist with after sale services to the customer. I would appreciate any kind of advise on the matter. Regards P. Dumse 0740445686
Helpful (0)
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Phumezo D
1 reviews | Active since Jan 2020
7 Mar 2025, 09:52
Unsatisfactory Customer Service From NTT VW East London and We Buy Cars,
I am Phumezo Dumse, I need advice on a bad customer service I received from NTT Volkswagen East London, I bought a VW Move UP! 1.0 5DR in Dec 2023 at We Buy Cars in JHB South - 52 Sabax Road, Aeroton and I noticed that on the 27 February 2024 as per service booklet the car will be due for service, upon buying the car I also purchased a service plan, so I booked the car for service on the 27 Feb 2024 at NTT VW East London, The person (Siya) that was assisting me told me that I would return the car back again for service next year same time, so on the 26 Feb 2025 I took the car for service as per instructions from the person that assisted me before and at NTT VW East London they called Innovation Group for authorization of the service to be done and Innovation Group told NTT VW that they can not authorize the service because the car was suppose to be returned for service after 15000 km of which in my case I was not aware about this. So when checked my service booklet there is no update of the the next service when the car serviced on 27 Feb 2024 which would've given me also a reminder of the next service date or km's, the service light did not even pop as an indication or reminder that the car is due for service, Now as new driver and have never owned a car in my entire life, I was not even fami**** with the service intervals until the day Innovation Group refused to authorize the service, and I believe that had NTT VW East London updated my booklet I would've been able to note the next km's to service and why was the service light not on closer to service date. I asked for the service manager at NTT VW (Pierre Scheepers)) and after 3 days of being sent from pillar to post by them but he also did not help. I contacted We Buy Cars which is the dealer I bought the car from to assist but they also could not help me, at this point I am sitting here with a lot of regrets and disappointments form such big companies but are unable to assist with after sale services to the customer. I would appreciate any kind of advise on the matter. Regards P. Dumse 0740445686
0
Replies (0)AS
Anja S
1 reviews | Active since Jan 2020
11 Jan 2025, 15:57
Excellent advice and service
We were on holiday down in East London, when the car occasionally experienced power loss on uphills. The advice and work from them, and Theo (the advising technician) was excellent. Made it all the way back to Gauteng, no issue. Thank you!
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Anja S
1 reviews | Active since Jan 2020
11 Jan 2025, 15:57
Excellent advice and service
We were on holiday down in East London, when the car occasionally experienced power loss on uphills. The advice and work from them, and Theo (the advising technician) was excellent. Made it all the way back to Gauteng, no issue. Thank you!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Nov 2024, 10:27
NTT Volkswagen East London does not give a fakh, after sales sucks
After sales sucks, a car that is less than 3 months had a problem with the window and the electric winder fell inside the door. I'm being told I'm the one who broke it I must pay an extra amount to fix it njani??? So they are the only ones with sense I'm the crazy one🤬🤬🤬🤬
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Nov 2024, 10:27
NTT Volkswagen East London does not give a fakh, after sales sucks
After sales sucks, a car that is less than 3 months had a problem with the window and the electric winder fell inside the door. I'm being told I'm the one who broke it I must pay an extra amount to fix it njani??? So they are the only ones with sense I'm the crazy one🤬🤬🤬🤬
0
Replies (0)TN
Thabo N
1 reviews | Active since Jan 2020
11 Jun 2024, 17:29
Horrible Service ever
NTT Volkswagen East London I have never been subjected to such bad service. I went there with a photo of a part. The girl in parts division(MICHELLE)told me to find the name of a part 1st when she was asked to call a technician she sat and went on with her affairs. She is ****** rude.
Helpful (0)
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Thabo N
1 reviews | Active since Jan 2020
11 Jun 2024, 17:29
Horrible Service ever
NTT Volkswagen East London I have never been subjected to such bad service. I went there with a photo of a part. The girl in parts division(MICHELLE)told me to find the name of a part 1st when she was asked to call a technician she sat and went on with her affairs. She is ****** rude.
0
Replies (0)