NTT VOLKSWAGEN EAST LONDON
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
NTT VOLKSWAGEN EAST LONDON
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ness N
1 reviews | Active since Mar 2012
30 Apr 2026, 18:14
********** waiting times 9+ hours and disgusting service
I am writing regarding the extremely poor service experience I received at Volkswagen East London on 30 April 2026. I had booked my VW Amarok for a service and repairs on 28 April 2026 for the 30 April 2026. However, I did not receive any booking confirmation or reminder prior to my appointment. Upon arrival at approximately 08:10, my assigned service advisor, Asanda, greeted us by asking, “who is Dr Zibonti between the two of you,” that was the longest sentence spoken from our arrival at 08;00 to departure at 16:30. The interaction continued in a rushed and dismissive manner, with little to no effort made to explain the process on our 3 hourly queries regarding updates. Key concerns from the visit include: No proper intake process: No explanation of the service procedure, expected timelines, or available facilities (such as waiting areas or transport options). She had made erroneously booked us for queries brought up at check in and not the service. It was upon our queries that we identified she had not booked us for the service we initially booked for. Lack of communication: Throughout the day, I received no updates unless I personally followed up. At 15:00, I was only then informed that work had started at 14:30. No explanation no apologies just a bored careless attitude. Incorrect booking handling: She hadn’t booked the vehicle was not initially booked for the main service it was brought in for, causing further delays. No customer care whatsoever: No effort was made to inform us that there was no shuttle service available, despite us being from out of town. We remained at the dealership as if it’s our full time job. Poor professionalism: When I requested a plan extension quote, I was dismissively referred elsewhere without assistance or clear directions. Excessive delays: After arriving at 08:00, the vehicle was only attended to late in the afternoon. We left at 16:30 with a car that hadn’t been completed or washed or any of our queries attended to. At approximately 16:30, I requested that only the service be completed due to the delays, we are from out of town and cannot sleep at the dealership. The service and wait times are worse than government hospital service. Following this: The technician (Jason) was decent enough to give us an update, which we appreciated considering no decent informationhad been provided prior. However, the additional checks and work hadnt been completed, including tyre pressure adjustments and a road test, the pollen filter old and new were on the passenger seat. vehicle was never driven (confirmed by observation and recorded mileage). Tyre pressuress were still uneven and greatly disparate as when the vehicle was brought in. We were told the vehicle had not yet been washed, despite it being on-site the entire day from 08:00 - 16:00 Upon receiving the vehicle: No explanation of work done was provided by the service advisor. No documentation was issued. The pollen filter (both old and new) was left loose on the passenger seat. The cover/lid for the pollen filter compartment was missing. A personal item (car charger) was missing from the vehicle. This experience reflects extremely poor service delivery, lack of accountability, and dishonesty. It raises serious concerns about whether the service itself was properly completed, and whether warranty claims may be inaccurately processed. I am deeply dissatisfied and regret bringing my vehicle to this dealership. We spent NINE AND A HALF hours at this dealership with no restroom facilities or drinking water for the ****tiest service and customer care. Don’t drive yourself mad at this dealership rather drive to PE
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Ness N
1 reviews | Active since Mar 2012
30 Apr 2026, 18:14
********** waiting times 9+ hours and disgusting service
I am writing regarding the extremely poor service experience I received at Volkswagen East London on 30 April 2026. I had booked my VW Amarok for a service and repairs on 28 April 2026 for the 30 April 2026. However, I did not receive any booking confirmation or reminder prior to my appointment. Upon arrival at approximately 08:10, my assigned service advisor, Asanda, greeted us by asking, “who is Dr Zibonti between the two of you,” that was the longest sentence spoken from our arrival at 08;00 to departure at 16:30. The interaction continued in a rushed and dismissive manner, with little to no effort made to explain the process on our 3 hourly queries regarding updates. Key concerns from the visit include: No proper intake process: No explanation of the service procedure, expected timelines, or available facilities (such as waiting areas or transport options). She had made erroneously booked us for queries brought up at check in and not the service. It was upon our queries that we identified she had not booked us for the service we initially booked for. Lack of communication: Throughout the day, I received no updates unless I personally followed up. At 15:00, I was only then informed that work had started at 14:30. No explanation no apologies just a bored careless attitude. Incorrect booking handling: She hadn’t booked the vehicle was not initially booked for the main service it was brought in for, causing further delays. No customer care whatsoever: No effort was made to inform us that there was no shuttle service available, despite us being from out of town. We remained at the dealership as if it’s our full time job. Poor professionalism: When I requested a plan extension quote, I was dismissively referred elsewhere without assistance or clear directions. Excessive delays: After arriving at 08:00, the vehicle was only attended to late in the afternoon. We left at 16:30 with a car that hadn’t been completed or washed or any of our queries attended to. At approximately 16:30, I requested that only the service be completed due to the delays, we are from out of town and cannot sleep at the dealership. The service and wait times are worse than government hospital service. Following this: The technician (Jason) was decent enough to give us an update, which we appreciated considering no decent informationhad been provided prior. However, the additional checks and work hadnt been completed, including tyre pressure adjustments and a road test, the pollen filter old and new were on the passenger seat. vehicle was never driven (confirmed by observation and recorded mileage). Tyre pressuress were still uneven and greatly disparate as when the vehicle was brought in. We were told the vehicle had not yet been washed, despite it being on-site the entire day from 08:00 - 16:00 Upon receiving the vehicle: No explanation of work done was provided by the service advisor. No documentation was issued. The pollen filter (both old and new) was left loose on the passenger seat. The cover/lid for the pollen filter compartment was missing. A personal item (car charger) was missing from the vehicle. This experience reflects extremely poor service delivery, lack of accountability, and dishonesty. It raises serious concerns about whether the service itself was properly completed, and whether warranty claims may be inaccurately processed. I am deeply dissatisfied and regret bringing my vehicle to this dealership. We spent NINE AND A HALF hours at this dealership with no restroom facilities or drinking water for the ****tiest service and customer care. Don’t drive yourself mad at this dealership rather drive to PE
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Lukholo D
1 reviews | Active since Nov 2023
17 Nov 2025, 16:54
****mers of NTT East London
NTT VW & Audi East London are ****ming me on replacing a faulty battery that I had purchased a year ago and told it had a 2 year warranty. They too the car in and requested to charge the battery overnight and after that they then claimed they won’t be replacing my battery. I requested for this to be in writing and have been told I will get such a written rejection and it’s been 4 days waiting. This company has no respect for its customers.
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Lukholo D
1 reviews | Active since Nov 2023
17 Nov 2025, 16:54
****mers of NTT East London
NTT VW & Audi East London are ****ming me on replacing a faulty battery that I had purchased a year ago and told it had a 2 year warranty. They too the car in and requested to charge the battery overnight and after that they then claimed they won’t be replacing my battery. I requested for this to be in writing and have been told I will get such a written rejection and it’s been 4 days waiting. This company has no respect for its customers.
0
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Ahdam R
1 reviews | Active since Aug 2023
14 Sept 2025, 18:58
Extremely Pathetic service From NTT Volkswagen Kimberley!!
Disgraced at the terrible service shown by Ntt vw Kimberley. I asked for my thermostat and shocks to be checked, i also asked for a quote on full car inspection and was told that the more things they check the more expensive so i said to keep it at checking the thermostat and shocks. They phoned me to conclude that my coolant bottle was the problem and charged me four thousand three hundred and odd for a new water bottle! They assured me its the water bottle after i asked are they sure it's not the thermostat, and they said yes, once you replace the bottle your problem will be solved. Not even 2 min out the dealership the problem persisted, i took it back the next morning 7am and explained, Foreman Jp told me he will check, phones me the evening to say its the thermostat is faulty, i say that is what i came for in the beginning. He wants to charge me another R6111.00 like i am some *** that is ready to be milked!!! Told him to speak to his manager and explain that i was **** to, and they fixed something that wasnt asked to be checked, i stated even if the bottle was broken i never asked to check the water bottle but the thermostat which they obviously never did and checked my bottle when i got told the more checks the more expensive!!! They contradict themselves. I take the problem to the dealership manager who says he sympathises with me and has a solution, a week later (mind my car is with them the whole time and i am a area manager who needs his car for work every day to travel to 5 outlets daily)lets me know he cannot do much as the dealership principal says i must pay, i go to this dealership principal who was apparently busy selling a car to a client when i asked where he was only to insist on seeing him and find he was busy with nobody, then explain my case again, and he tells me a story about his iPhone that if he takes it to apple and says the speaker is faulty and they say it's because the phone needs a software update and they charge him R2000 and the problem persists that he cannot request a refund as they will tell him the phone needed the update, and that he cannot do anything for free, i stated, when i came here your *********** people assured me it wasnt the thermostat, that fixing the bottle will resolve the issue, i paid cash and because i never knew they dont accept cash they used the principals card to pay and gave him the cash, i asked does he remember, he said yes, i said i paid in full! What on earth did i ask for free. I took the case to Vw sa when i saw that the entire management from the ground up to the top is rotten(couldnt care about the client who must suffer because of their mistakes!!!), who dragged it another week (without my car), to only let me know they cannot do anything as they are a private dealership!!! By now i am so upset. Then i went to MIOSA and opened a case and fetched my car. I am utterly disgusted at the pathetic service, i cannot express this enough, i do not have anything against any race, but when i am made to feel treated differently because of my skin colour being indian, by a Group of people who all share the same skin colour then i cant help but feel it is a matter of race, whether they meant it or not that is how their actions have led me to feel seeing that their entire management is white, My stepdad is White, i have nothing against any race but when treated like trash... When asked for my documents to present my case to the ombudsman they refused to give it to me, promised to send via email, the 10 days have lapsed and no email. Well done to them!. If this is how people are treated i wish to never return to this pathetic place. I always looked at Volkswagen as a brand to be respected but now my view is tarnished. I am exhausted for fighting against a broken system.
Helpful (0)
|Replies (0)AR
Ahdam R
1 reviews | Active since Aug 2023
14 Sept 2025, 18:58
Extremely Pathetic service From NTT Volkswagen Kimberley!!
Disgraced at the terrible service shown by Ntt vw Kimberley. I asked for my thermostat and shocks to be checked, i also asked for a quote on full car inspection and was told that the more things they check the more expensive so i said to keep it at checking the thermostat and shocks. They phoned me to conclude that my coolant bottle was the problem and charged me four thousand three hundred and odd for a new water bottle! They assured me its the water bottle after i asked are they sure it's not the thermostat, and they said yes, once you replace the bottle your problem will be solved. Not even 2 min out the dealership the problem persisted, i took it back the next morning 7am and explained, Foreman Jp told me he will check, phones me the evening to say its the thermostat is faulty, i say that is what i came for in the beginning. He wants to charge me another R6111.00 like i am some *** that is ready to be milked!!! Told him to speak to his manager and explain that i was **** to, and they fixed something that wasnt asked to be checked, i stated even if the bottle was broken i never asked to check the water bottle but the thermostat which they obviously never did and checked my bottle when i got told the more checks the more expensive!!! They contradict themselves. I take the problem to the dealership manager who says he sympathises with me and has a solution, a week later (mind my car is with them the whole time and i am a area manager who needs his car for work every day to travel to 5 outlets daily)lets me know he cannot do much as the dealership principal says i must pay, i go to this dealership principal who was apparently busy selling a car to a client when i asked where he was only to insist on seeing him and find he was busy with nobody, then explain my case again, and he tells me a story about his iPhone that if he takes it to apple and says the speaker is faulty and they say it's because the phone needs a software update and they charge him R2000 and the problem persists that he cannot request a refund as they will tell him the phone needed the update, and that he cannot do anything for free, i stated, when i came here your *********** people assured me it wasnt the thermostat, that fixing the bottle will resolve the issue, i paid cash and because i never knew they dont accept cash they used the principals card to pay and gave him the cash, i asked does he remember, he said yes, i said i paid in full! What on earth did i ask for free. I took the case to Vw sa when i saw that the entire management from the ground up to the top is rotten(couldnt care about the client who must suffer because of their mistakes!!!), who dragged it another week (without my car), to only let me know they cannot do anything as they are a private dealership!!! By now i am so upset. Then i went to MIOSA and opened a case and fetched my car. I am utterly disgusted at the pathetic service, i cannot express this enough, i do not have anything against any race, but when i am made to feel treated differently because of my skin colour being indian, by a Group of people who all share the same skin colour then i cant help but feel it is a matter of race, whether they meant it or not that is how their actions have led me to feel seeing that their entire management is white, My stepdad is White, i have nothing against any race but when treated like trash... When asked for my documents to present my case to the ombudsman they refused to give it to me, promised to send via email, the 10 days have lapsed and no email. Well done to them!. If this is how people are treated i wish to never return to this pathetic place. I always looked at Volkswagen as a brand to be respected but now my view is tarnished. I am exhausted for fighting against a broken system.
0
Replies (0)