TM
Thandolwethu M
Active since Apr 2022
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Poor customer service, not getting updates regarding my car that was booked in.
I took my car in for a turbo actuator issue on Tuesday the 29th of April 2025. The last update I got regarding the car was on Friday the 2nd of May 2025 only when my brother went to the dealership physically to get an update from the service advisor (Siya). The last update from Siya was an indication that parts have been ordered and that the car would be worked on and done this week. On every occasion when we try getting hold of the service advisor (Siya), we never get answered. Today on the 5th of May 2025, I tried to call but could not get hold of him. I ended up passing my message to the reception but never got a call back. This is poor service, service advisors from other VW dealerships I have worked with ( for example Autohaus Centurion) are responsive and provide updates on vehicles they work on. This is poor customer service from VW NTT East London, I expected better and currently do not have a car.
0 replies
20 months ago
Fungi Utilities partner of M&T Development at Die Hoewes Towers is a **** *********** consumers
Fungi keep making backdated payments every month for previous months or days, and it is as if they are taking advantage of us as consumers. It seems the point of this is to drain the existing funds on a consumer's account so as to make the consumer to pay more to avoid disconnection. Their system always has this same issue every month without fail. This impacts us financially as consumers. What is the point of having a billing system that is not working efficiently without glitches? There are complaints all the time about Fungi and they never fix their problems.
0 replies
21 months ago
Order made over 3 weeks ago not fulfilled with no communication or refund
I made an online order on https://www.sleepmasters.co.za on the 07th of July 2024 and was informed on the 09th that the order would take 10-15 days to be fulfilled and delivered. The order consists of 3 items, a Sealy Rossi 152cm (Queen) Medium Bed Set Extra Length, Sleepmasters 2 Pack Hollowfibre Pillows 45x70cm and Sleepmasters Quilted Queen (152cm) Mattress Protector all amounting to R8,222.00. The 15 days of the maximum delivery time has elapsed meaning Sleepmasters have broken the customer SLA. I have been trying to follow this up by calling their customer care number 0800222888, instead I get referred to different agents who tell me that the complaint (9000361776 ) has been escalated to their manager who will call me to provide feedback and resolve the matter. I am still not getting a clear response on what will happen next as they never call me back with feedback. I am deeply disappointed and gutted as a customer as this reflects a poor and unprofessional service from Sleepmasters. I want my money back and the other two remaining payments on Payflex cancelled. The worst thing is that their physical and online stores are not integrated, so I can not be assisted in store as well, and it is as if they do not care about customers.
0 replies
22 months ago
Fungi Utilities billing discrepancies
Fungi Utilities have discrepancies on their system . As tenants using Fungi we get randomly overcharged with no indication of a possible issue. My balance went from R241.72 yesterday and jumped to -R629.06. How is that even possible if my average daily consumption was R38.03? Every month there is always a glitch. In May they charged over R700.00 in a single day whereas the average daily consumption for the other days was R34.00. Also my eWallet Balance appears to be negative on previous days but it positive. It seems numbers are being manipulated.
0 replies
49 months ago
Dishonest and unprofessional
I had made a decision to join the Fedhealth Medical scheme from the 30th of March 2022. Made sure to disclose every detail that was required and asked the necessary questions. One of those questions was regarding the waiting period, which I was told there would be no usual 3 month waiting period and that I’d be able to use the medical aid as soon as it’s active. This was the second time I had engaged with a consultant from the medical scheme, and the second time I was told that there would be no 3 month waiting period if I joined. Thereafter I was I informed I would get a call once my account is active from one of the consultants. Fast-forward to when I received only email communication that my account is now active with Fedhealth on the 5th of April 2022. On the email attachment I saw clear indication of a 3 month waiting period and when (1st July 2022)the medical scheme would start paying out for any claims made. There was no courtesy call made to inform me of this as the initial understanding was that there would be no waiting period when I’m a member. I am utterly disappointed in how this was handled and wouldn’t recommend this scheme to anyone if this was my experience first time right after joining. This to me is a clear indication of dishonesty and unprofessionalism from Fedhealth. Clearly you give false hope to your potential and current clients.
148 replies
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5 (100%)