

Fungi Utilities (Pty) Ltd
Based on recent customer reviews, Fungi Utilities (Pty) Ltd is facing significant dissatisfaction from residential tenants across M&T and other managed properties. Customers consistently mention concerns around inflated billing, opaque charges, and difficulty reconciling usage data on the wallet and app. A recurring theme is frustration with unresponsive call centre agents, slow query resolution, and disconnections occurring without warning. Some body corporate trustees and portfolio managers, however, highlight smooth meter installations and standout individual representatives who deliver professional, hands-on support and build strong working relationships.
Replied to 78% of negative reviews
Reply time on negative reviews: 43h 49m
TrustIndex
2.9
Ranking
#5
in Prepaid Services
Reply Time
44h 6m
NPS Score
-100
Recommended: Unlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 43h 49m
Sep '25 - Aug '26
Based on recent customer reviews, Fungi Utilities (Pty) Ltd is facing significant dissatisfaction from residential tenants across M&T and other managed properties. Customers consistently mention concerns around inflated billing, opaque charges, and difficulty reconciling usage data on the wallet and app. A recurring theme is frustration with unresponsive call centre agents, slow query resolution, and disconnections occurring without warning. Some body corporate trustees and portfolio managers, however, highlight smooth meter installations and standout individual representatives who deliver professional, hands-on support and build strong working relationships.
Fungi Utilities (Pty) Ltd has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 78% of negative reviews, typically within .
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2009
Just received a FINAL DEMAND FOR PAYMENT with aggressive wording threatening that utilities will be disconnected if payment is not received within 48 hours. all payment are up to date for my company, upon enquiry the threatening email was sent for an account due 30/05 FUTURE Account that has not reached its settlement date yet, RUDE , UNPROFEESIONAL , CIRCUS.
1 reviews | Active since Aug 2009
Just received a FINAL DEMAND FOR PAYMENT with aggressive wording threatening that utilities will be disconnected if payment is not received within 48 hours. all payment are up to date for my company, upon enquiry the threatening email was sent for an account due 30/05 FUTURE Account that has not reached its settlement date yet, RUDE , UNPROFEESIONAL , CIRCUS.
1 reviews | Active since Mar 2012
Fungi Utilities is a *****ulent company ****ming residents out of their money. My daughter is renting an apartment in one of the M&T townhouses, and even on weekends when she is not home, Fungi continues deducting money. This shows that their system is not measuring actual usage but is designed to deceive unsuspecting tenants into believing it is functional. They charge for a full month regardless of whether you are home or not. From my observation, it seems they calculate their budget by charging each tenant around R20 per day. Everything is billed separately hot water is charged, network is charged leaving residents with inflated and unjustified costs. This practice is exploitative and unfair, and I believe Fungi Utilities should be investigated for ****ming tenants through these *****ulent deductions.
1 reviews | Active since Mar 2012
Fungi Utilities is a *****ulent company ****ming residents out of their money. My daughter is renting an apartment in one of the M&T townhouses, and even on weekends when she is not home, Fungi continues deducting money. This shows that their system is not measuring actual usage but is designed to deceive unsuspecting tenants into believing it is functional. They charge for a full month regardless of whether you are home or not. From my observation, it seems they calculate their budget by charging each tenant around R20 per day. Everything is billed separately hot water is charged, network is charged leaving residents with inflated and unjustified costs. This practice is exploitative and unfair, and I believe Fungi Utilities should be investigated for ****ming tenants through these *****ulent deductions.
1 reviews | Active since Sept 2024
I wish I could give this *****ulent company a zero star rating. Charching me for utilities when i'm not even living at the property and then blaming it on "backdated" charges. It's a money making scheme and someone should seriously consider outiong this company. Charging me almost more for the time i've not been at my apartment than when I was actually living there full time. YOU SHOULD BE ASHAMED OF YOURSELVES.
1 reviews | Active since Sept 2024
I wish I could give this *****ulent company a zero star rating. Charching me for utilities when i'm not even living at the property and then blaming it on "backdated" charges. It's a money making scheme and someone should seriously consider outiong this company. Charging me almost more for the time i've not been at my apartment than when I was actually living there full time. YOU SHOULD BE ASHAMED OF YOURSELVES.
1 reviews | Active since Jul 2018
Your billing is borderline *****ulent at this point in time; how do you charge for months but no reconnection has been done? I have asked for usage on our unit at the office park I get the run around. This is a get rich quick scheme!
1 reviews | Active since Jul 2018
Your billing is borderline *****ulent at this point in time; how do you charge for months but no reconnection has been done? I have asked for usage on our unit at the office park I get the run around. This is a get rich quick scheme!
1 reviews | Active since Mar 2026
Horrible!! they don't want to give me back my deposit. They said you wait 45 days for a deposit and 45 days has passed and now they are telling me about a backlog after they had 45 days to process refunds!! And no communication was received about delays in refund payment. Consults are rude and getting impatient because I want my money. Bunch of ****mers !!!
1 reviews | Active since Mar 2026
Horrible!! they don't want to give me back my deposit. They said you wait 45 days for a deposit and 45 days has passed and now they are telling me about a backlog after they had 45 days to process refunds!! And no communication was received about delays in refund payment. Consults are rude and getting impatient because I want my money. Bunch of ****mers !!!
1 reviews | Active since Apr 2023
I find this to be the worst utility’s app I’ve ever used, firstly I feel like it’s ****ming us users because we cannot even track our usage on the app on a day to day basis, you cannot track your usage on the app itself they just show you an amount deducted that you cannot verify its authenticity, this one time they came back charging me R530 and when I tried to see charges there was a 1 liner of “last 10days”, when I queried this I was not satisfied with the response that was provided to me and there is nothing else that I could do but to just say ok to charity who was trying to assist me. What’s irritating they just randomly comeback and state “last 2 days” and charge R201,81. We cannot even budget for electricity because you cannot monitor what’s happening, I honestly believe this is just a fancy way to rip their customers knowing very well that we are stuck in complexes that we have signed a year’s contract and we cannot just stop using it. The complex that I live in is truly amazing the only down part is that they use Fungi utilities! If I had a choice I would go back to using MANUFLO! Honestly fungi is the worst utility thing I’ve ever used!
1 reviews | Active since Apr 2023
I find this to be the worst utility’s app I’ve ever used, firstly I feel like it’s ****ming us users because we cannot even track our usage on the app on a day to day basis, you cannot track your usage on the app itself they just show you an amount deducted that you cannot verify its authenticity, this one time they came back charging me R530 and when I tried to see charges there was a 1 liner of “last 10days”, when I queried this I was not satisfied with the response that was provided to me and there is nothing else that I could do but to just say ok to charity who was trying to assist me. What’s irritating they just randomly comeback and state “last 2 days” and charge R201,81. We cannot even budget for electricity because you cannot monitor what’s happening, I honestly believe this is just a fancy way to rip their customers knowing very well that we are stuck in complexes that we have signed a year’s contract and we cannot just stop using it. The complex that I live in is truly amazing the only down part is that they use Fungi utilities! If I had a choice I would go back to using MANUFLO! Honestly fungi is the worst utility thing I’ve ever used!
1 reviews | Active since Jan 2024
This is the biggest money making scheme! It is sooo expensive and they claim it’s directly linked to your meters, however how can one spend R100 a day when both people residing in the property are at work all day? I’m so dissatisfied we have resorted to closing all pipes of the toilets , switching off everything except the fridge and still the costs are exorbitant. When we lived in a bigger house our monthly electricity bill would be 1000 at most especially in winter time now our bill now with fungi our bill for 10 days (mind you only two people live here and no one is home during the week) is 1000 a month is 3000 a month and it’s summer and it’s a smaller house. Please run away from residential property that uses Fungi utilities you will pay exorbitant
1 reviews | Active since Jan 2024
This is the biggest money making scheme! It is sooo expensive and they claim it’s directly linked to your meters, however how can one spend R100 a day when both people residing in the property are at work all day? I’m so dissatisfied we have resorted to closing all pipes of the toilets , switching off everything except the fridge and still the costs are exorbitant. When we lived in a bigger house our monthly electricity bill would be 1000 at most especially in winter time now our bill now with fungi our bill for 10 days (mind you only two people live here and no one is home during the week) is 1000 a month is 3000 a month and it’s summer and it’s a smaller house. Please run away from residential property that uses Fungi utilities you will pay exorbitant
1 reviews | Active since Dec 2025
I am reeling from having to survive being left stranded without electricity for over 36 hours and counting, on a weekend, while the rest of the estate has. Calls to Lungile yielded no assistance as she shirks off responsibility to the caretaker who is not employed by the estate nor an electrician in the first place. We have an 8 month old baby and 5 year old toddler. We have been ignoring how costly electricity is through this third party provider because we found them here but it is absolutely unbecoming that this useless entity does not have a technical team to service emergencies. The customer care is nonexistent with the most nonchalant person on the other line telling us “unfortunately” this and that. Considering that we have a fridge full and mouths to feed, we ask what happens to our groceries and are told to send an email about this and it will be “escalated” because there is no troubleshooting assistance or provision for losses that are due to the service provider’s failure to deliver services. If you are looking to purchase or rent a sectional where they use Fungi, please reconsider especially if you have little ones or an elderly person on breathing support, they will literally die. With or without loadshedding and power outages in the area, the provider will make sure to be of no assistance when you are faced with a crisis. Perhaps our blackness means we do not need electricity even though we are paying for groceries, electricity, wifi and the rest. I’m not sure how the consumer protection act work, CSOS or whatever, we will have to find out because, if it is not a civil issue it’s definitely an infringement on our human rights.
1 reviews | Active since Dec 2025
I am reeling from having to survive being left stranded without electricity for over 36 hours and counting, on a weekend, while the rest of the estate has. Calls to Lungile yielded no assistance as she shirks off responsibility to the caretaker who is not employed by the estate nor an electrician in the first place. We have an 8 month old baby and 5 year old toddler. We have been ignoring how costly electricity is through this third party provider because we found them here but it is absolutely unbecoming that this useless entity does not have a technical team to service emergencies. The customer care is nonexistent with the most nonchalant person on the other line telling us “unfortunately” this and that. Considering that we have a fridge full and mouths to feed, we ask what happens to our groceries and are told to send an email about this and it will be “escalated” because there is no troubleshooting assistance or provision for losses that are due to the service provider’s failure to deliver services. If you are looking to purchase or rent a sectional where they use Fungi, please reconsider especially if you have little ones or an elderly person on breathing support, they will literally die. With or without loadshedding and power outages in the area, the provider will make sure to be of no assistance when you are faced with a crisis. Perhaps our blackness means we do not need electricity even though we are paying for groceries, electricity, wifi and the rest. I’m not sure how the consumer protection act work, CSOS or whatever, we will have to find out because, if it is not a civil issue it’s definitely an infringement on our human rights.