JS
Jenny S
Active since Dec 2025
5
Reviews
0
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Reviews
5 reviews1 month ago
Fungi will have you living like you are in a rural area while you stay in an estate by midstream estate.
I am reeling from having to survive being left stranded without electricity for over 36 hours and counting, on a weekend, while the rest of the estate has. Calls to Lungile yielded no assistance as she shirks off responsibility to the caretaker who is not employed by the estate nor an electrician in the first place. We have an 8 month old baby and 5 year old toddler. We have been ignoring how costly electricity is through this third party provider because we found them here but it is absolutely unbecoming that this useless entity does not have a technical team to service emergencies. The customer care is nonexistent with the most nonchalant person on the other line telling us “unfortunately” this and that. Considering that we have a fridge full and mouths to feed, we ask what happens to our groceries and are told to send an email about this and it will be “escalated” because there is no troubleshooting assistance or provision for losses that are due to the service provider’s failure to deliver services. If you are looking to purchase or rent a sectional where they use Fungi, please reconsider especially if you have little ones or an elderly person on breathing support, they will literally die. With or without loadshedding and power outages in the area, the provider will make sure to be of no assistance when you are faced with a crisis. Perhaps our blackness means we do not need electricity even though we are paying for groceries, electricity, wifi and the rest. I’m not sure how the consumer protection act work, CSOS or whatever, we will have to find out because, if it is not a civil issue it’s definitely an infringement on our human rights.
53 replies
4 months ago
Refund me and keep the stuff FedEx!
I am incredibly frustrated with this FedEx, I have not received a parcel meant to be delivered between 15-22 December and there’s no communication. The stuff is for Christmas and I cannot reach them telephonically or otherwise. Downloading the app is useless. I want a refund.
56 replies
4 months ago
Still repeatedly disappointed by FNB
After writing the longest review, getting an acknowledgment message and a single call from the Business manager Aluwani who said she’d score the company… someone else called the to check if I had received a call and nothing further was done. I got this message “Your complaint 6995336NF is now closed. For any concerns, call 087 575 9408. Thank you for your patience.” I don’t know how they closed it without resolving the matter and why such an issue would take this long.
53 replies
4 months ago
FNB remains a disappointment.
Hayi noh, I’m not having any joy with this bank, after 20 years. Quality and service is just the pits. I come to the bank at Centurion Mall to be assisted with a business account that, because I opened it at Centurion Lifestyle I need to be assisted at the branch by a business manager who is in meetings otherwise I need to use the app and turnaround time is 5 business days. I previously got an iPad at FNB on the same day. This is just to get an iphone for my business. I have the entire value of the phone in the account but would like to get it via credit. It’s going to take as long as travelling abroad and back. This follows their atm swallowing my deposit and getting it back after 5 days. No close this bank. Processes are nonsense and this is time wasting on another level. No urgency whatsoever. No fault of Monica’s who tried to reluctantly help by calling. I need to wait for Aluwani to read her emails after her meeting. No one else can assist in Satafrika. Yuck!
53 replies
4 months ago
FNB atm sagas
Tell me why we are going through so much as FNB customers, from being offline and the app not working all day on the 28th Nov to today I tried to deposit money only for the ATM to say deposit is being cancelled. The money was not returned. Slip reads your deposit was unsuccessful T550 TRACE. What is this when we have emergencies, my goodness? Limited options when you call. Told to go to a branch. What in the time wasting Tom foolery?? Honestly need to change banks.
53 replies
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1 Star
5 (100%)