Industry AI Summary
Based on an analysis of recent customer reviews across South African utility providers, including fuel stations, electricity suppliers, and solar energy companies, the industry delivers an experience defined by essential products and inconsistent service. When the basics work, customers describe reliable power, honest attendants, and solar peace of mind. When they fail, consequences are immediate: homes without electricity for weeks, engines damaged by wrong fuel, and solar systems that go dark during the outages they were purchased to prevent.
Industry Strengths
- Customer Service & Frontline Experience: The strongest positive signal across the category comes from individual frontline staff. Fuel station attendants who greet customers by name, check tyres and oil without being asked, and create a welcoming forecourt environment generate the most frequent positive reviews. Solar consultants and electricity support agents who take personal ownership of technical problems and walk customers through solutions are equally valued.
Best in Class by Service Theme
Top-ranked Electricity & Energy companies per service quality theme
- Customer Service
- Best company: IdealPrepaid
- Score: 4.6/ 5
- Industry average: 2.3
- Billing & Pricing
- Best company: IdealPrepaid
- Score: 2.8/ 5
- Industry average: 1.6
- Service Reliability
- Best company: IdealPrepaid
- Score: 3.6/ 5
- Industry average: 1.8
- Technical Support
- Best company: IdealPrepaid
- Score: 4.0/ 5
- Industry average: 2.9
- Communication
- Best company: IdealPrepaid
- Score: 4.0/ 5
- Industry average: 1.5
- Customer Service
- Score: 4.6/ 5
- Best company: IdealPrepaid
- Industry average: Ind. avg 2.3
- Billing & Pricing
- Score: 2.8/ 5
- Best company: IdealPrepaid
- Industry average: Ind. avg 1.6
- Service Reliability
- Score: 3.6/ 5
- Best company: IdealPrepaid
- Industry average: Ind. avg 1.8
- Technical Support
- Score: 4.0/ 5
- Best company: IdealPrepaid
- Industry average: Ind. avg 2.9
- Communication
- Score: 4.0/ 5
- Best company: IdealPrepaid
- Industry average: Ind. avg 1.5
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Electricity & Energy Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
W
Wetility Energy
Verified
4|359 reviews (last 12 months)|#1 in Electricity & Energy
TrustIndex8.1
Reply Time
NPS56
AI Score3
Replied to 0% of negative reviews
Typically takes to reply
W
Wetility Energy
Verified
#1 in Electricity & Energy
4|359 reviews
TrustIndex8.1
Reply Time
NPS56
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
4Ind. 2.3
Best: 4.6 (IdealPrepaid)
Billing & Pricing
2.4Ind. 1.6
Best: 2.8 (IdealPrepaid)
Service Reliability
2.7Ind. 1.8
Best: 3.6 (IdealPrepaid)
Technical Support
3.5Ind. 2.9
Best: 4 (IdealPrepaid)
Communication
2.5Ind. 1.5
Best: 4 (IdealPrepaid)
Overall AI Score3
Industry: 1.9Best: 3.8 (IdealPrepaid)Customer Service
4
Industry: 2.3Best: 4.6 (IdealPrepaid)
Billing & Pricing
2.4
Industry: 1.6Best: 2.8 (IdealPrepaid)
Service Reliability
2.7
Industry: 1.8Best: 3.6 (IdealPrepaid)
Technical Support
3.5
Industry: 2.9Best: 4 (IdealPrepaid)
Communication
2.5
Industry: 1.5Best: 4 (IdealPrepaid)
Overall AI Score
3
Industry: 1.9Best: 3.8 (IdealPrepaid)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Stage Zero
Verified
3.6|123 reviews (last 12 months)|#2 in Electricity & Energy
TrustIndex7
Reply Time
NPS18
AI Score2.9
Replied to 0% of negative reviews
Typically takes to reply
S
Stage Zero
Verified
#2 in Electricity & Energy
3.6|123 reviews
TrustIndex7
Reply Time
NPS18
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
3.9Ind. 2.3
Best: 4.6 (IdealPrepaid)
Billing & Pricing
1.9Ind. 1.6
Best: 2.8 (IdealPrepaid)
Service Reliability
3Ind. 1.8
Best: 3.6 (IdealPrepaid)
Technical Support
3.5Ind. 2.9
Best: 4 (IdealPrepaid)
Communication
2.4Ind. 1.5
Best: 4 (IdealPrepaid)
Overall AI Score2.9
Industry: 1.9Best: 3.8 (IdealPrepaid)Customer Service
3.9
Industry: 2.3Best: 4.6 (IdealPrepaid)
Billing & Pricing
1.9
Industry: 1.6Best: 2.8 (IdealPrepaid)
Service Reliability
3
Industry: 1.8Best: 3.6 (IdealPrepaid)
Technical Support
3.5
Industry: 2.9Best: 4 (IdealPrepaid)
Communication
2.4
Industry: 1.5Best: 4 (IdealPrepaid)
Overall AI Score
2.9
Industry: 1.9Best: 3.8 (IdealPrepaid)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
E
Eskom
Verified
1.2|450 reviews (last 12 months)|#3 in Electricity & Energy
TrustIndex2
Reply Time
NPS-90
AI Score0.7
Replied to 0% of negative reviews
Typically takes to reply
E
Eskom
Verified
#3 in Electricity & Energy
1.2|450 reviews
TrustIndex2
Reply Time
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
0.9Ind. 2.3
Best: 4.6 (IdealPrepaid)
Billing & Pricing
0.8Ind. 1.6
Best: 2.8 (IdealPrepaid)
Service Reliability
0.6Ind. 1.8
Best: 3.6 (IdealPrepaid)
Technical Support
0.7Ind. 2.9
Best: 4 (IdealPrepaid)
Communication
0.6Ind. 1.5
Best: 4 (IdealPrepaid)
Overall AI Score0.7
Industry: 1.9Best: 3.8 (IdealPrepaid)Customer Service
0.9
Industry: 2.3Best: 4.6 (IdealPrepaid)
Billing & Pricing
0.8
Industry: 1.6Best: 2.8 (IdealPrepaid)
Service Reliability
0.6
Industry: 1.8Best: 3.6 (IdealPrepaid)
Technical Support
0.7
Industry: 2.9Best: 4 (IdealPrepaid)
Communication
0.6
Industry: 1.5Best: 4 (IdealPrepaid)
Overall AI Score
0.7
Industry: 1.9Best: 3.8 (IdealPrepaid)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Electricity & Energy
What are the best-rated Electricity & Energy companies in South Africa?
The highest-rated Electricity & Energy companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Wetility Energy — TrustIndex 8.1 out of 10, 359 reviews (last 12 months)
- Stage Zero — TrustIndex 7 out of 10, 123 reviews (last 12 months)
- Eskom — TrustIndex 2 out of 10, 450 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Electricity & Energy providers in South Africa?
Across 3 Electricity & Energy providers on Hellopeter, the average star rating is 2.9 out of 5, based on 932 reviews in the last 12 months. The top Electricity & Energy providers score 4+; providers in the bottom tier score below 1.2.
What should consumers look for in a Electricity & Energy provider?
For Electricity & Energy in South Africa, the same quality markers that distinguish the best Utilities companies apply: The top-performing utility providers share a common trait: they stay present when things go wrong. Their frontline staff are honest and proactive. Their billing is transparent with no surprises at cancellation. When supply fails, they communicate: what happened, when it will be fixed, and what the customer should do in the meantime. They understand that utilities are not optional purchases, and that when essential services break, customers need information and accountability, not silence.
What does Hellopeter's AI analyse for Electricity & Energy?
Hellopeter's AI analyses Electricity & Energy providers across key service themes including Customer Service & Frontline Experience, Billing, Pricing & Contracts, Product & Service Reliability, Installation, Setup & Technical Support, Communication & Complaint Resolution. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Electricity & Energy compare to other Utilities subcategories?
Electricity & Energy is one of the reviewed subcategories within Utilities on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Customer Service & Frontline Experience typically the most scrutinised area in Electricity & Energy.