Stage Zero
Verified Business
AI Review Summary
Based on recent customer reviews, Stage Zero delivers a sharply polarised customer experience. The business earns strong praise for its frontline staff, particularly named technicians and sales consultants who are described as patient, knowledgeable, and professional. However, this goodwill is substantially undermined by persistent billing disputes, contract confusion inherited from Vox Telecom, and slow complaint resolution that leaves many customers feeling ignored and harassed.
Top Strengths:
- •Customer Service & Frontline Experience: Customers consistently praise named staff such as Tebogo, JP Trengove, and Piet du Toit for patience, product knowledge, and genuine care. Frontline interactions at both sales and support levels build loyalty.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#4Ranked In Electricity & Energy
9h 3mReply Time
14 NPSLikely
Replied to 98% of negative reviews
Reply time on negative reviews: 13 hours 27 min
TrustIndex
0
Ranking
#4
in Electricity & Energy
Avg Reply
9h 3m
NPS Score
14
Recommended: Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 13 hours 27 min
Review Distribution
3.6|122 Reviews
May '25 - Apr '26
5(62.9%)
4(4.3%)
3(0%)
2(1.7%)
1(31%)
5(62.9%)
4(4.3%)
3(0%)
2(1.7%)
1(31%)
Recent reviews (122)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSV
Sanmarie V
1 reviews | Active since Jan 2020
18 Mar 2026, 17:16
ROMANO you are a STAR
Romano is getting ALL 5 STARS We had trouble with system not working for a few days and after a few calls to the call centre and technicians to be send out to us ....ROMANO SAVED THE DAY !!! He can get an increase and part of the technicians pay. He guided me (super friendly and patiently) through a lot of buttons and lights flickering till we finally saw the LIGHT. Thank you ROMANO 16 March 2026
Helpful (0)
|Replies (0)SV
Sanmarie V
1 reviews | Active since Jan 2020
18 Mar 2026, 17:16
ROMANO you are a STAR
Romano is getting ALL 5 STARS We had trouble with system not working for a few days and after a few calls to the call centre and technicians to be send out to us ....ROMANO SAVED THE DAY !!! He can get an increase and part of the technicians pay. He guided me (super friendly and patiently) through a lot of buttons and lights flickering till we finally saw the LIGHT. Thank you ROMANO 16 March 2026
0
Replies (0)M
Michael
1 reviews | Active since Jan 2020
10 Mar 2026, 06:12
MC Clappen vs Stage Zero
I am writing to express my dissatisfaction with the settlement amount proposed following the termination of my two-year contract. Frankly, I do not believe the depreciation of the unit after two years of use has been fairly considered. Brand new 700W inverters identical to yours are currently available on the market for R5,900. Furthermore, your accounts department has added additional charges for late payments, which I consider a complete rip-off. In my entire experience, I have never encountered a company or supplier that contacts me to demand outstanding funds in this manner. I urge you to review this credit and address the issues with your accounts department and management accordingly. Please be assured that if I am asked to rate Stage Zero for future references, it will be no higher than 2 out of 10.
Helpful (0)
|Replies (0)M
Michael
1 reviews | Active since Jan 2020
10 Mar 2026, 06:12
MC Clappen vs Stage Zero
I am writing to express my dissatisfaction with the settlement amount proposed following the termination of my two-year contract. Frankly, I do not believe the depreciation of the unit after two years of use has been fairly considered. Brand new 700W inverters identical to yours are currently available on the market for R5,900. Furthermore, your accounts department has added additional charges for late payments, which I consider a complete rip-off. In my entire experience, I have never encountered a company or supplier that contacts me to demand outstanding funds in this manner. I urge you to review this credit and address the issues with your accounts department and management accordingly. Please be assured that if I am asked to rate Stage Zero for future references, it will be no higher than 2 out of 10.
0
Replies (0)SC
Shariffa C
1 reviews | Active since Jan 2020
7 Mar 2026, 06:10
Broken promises and Zero backup – Avoid Stage Zero, their name says it all ZERO
I am writing this to warn others about the abysmal service (or lack thereof) from Stage Zero. My solar system was partially installed on 9 February. Because they lacked battery stock, the system was left incomplete. On 17 February, they emailed to confirm batteries were in stock. We are now at 7 March, and despite my constant follow-ups, the installation remains unfinished. While Stage Zero has confirmed they won't start billing until the installation is complete, that is cold comfort when I am still sitting in the dark during load shedding/outages. I didn’t sign up for a rental to have a decorative inverter on my wall; I signed up for energy security, which they have failed to provide for nearly a month. The internal communication at this company is non-existent: • Consultants have no idea what is happening. • Managers provide no answers or timelines. • They have the stock, yet they refuse to finish the job. If this is how they treat a new customer during the installation phase, I hate to think what their maintenance or repair service is like. I strongly recommend going with a provider that actually values your time and follows through on their word. Stage Zero: Stop the excuses and start taking accountability
Helpful (0)
|Replies (0)SC
Shariffa C
1 reviews | Active since Jan 2020
7 Mar 2026, 06:10
Broken promises and Zero backup – Avoid Stage Zero, their name says it all ZERO
I am writing this to warn others about the abysmal service (or lack thereof) from Stage Zero. My solar system was partially installed on 9 February. Because they lacked battery stock, the system was left incomplete. On 17 February, they emailed to confirm batteries were in stock. We are now at 7 March, and despite my constant follow-ups, the installation remains unfinished. While Stage Zero has confirmed they won't start billing until the installation is complete, that is cold comfort when I am still sitting in the dark during load shedding/outages. I didn’t sign up for a rental to have a decorative inverter on my wall; I signed up for energy security, which they have failed to provide for nearly a month. The internal communication at this company is non-existent: • Consultants have no idea what is happening. • Managers provide no answers or timelines. • They have the stock, yet they refuse to finish the job. If this is how they treat a new customer during the installation phase, I hate to think what their maintenance or repair service is like. I strongly recommend going with a provider that actually values your time and follows through on their word. Stage Zero: Stop the excuses and start taking accountability
0
Replies (0)LG
Laura G
1 reviews | Active since Jan 2020
6 Mar 2026, 16:01
Excellent technician
Thank you for sending the technician named Lucky out, i am EXTREMELY impressed with the service he gave us, and how he explained everything! And his knowledge of the system and problems,he knows what he is doing!! I am less impressed with the remote service received as it took 2 weeks of begging and pleading and numerous reports and hours of call to actually get them to send someone out to assist, to find out there was actually a problem.
Helpful (0)
|Replies (0)LG
Laura G
1 reviews | Active since Jan 2020
6 Mar 2026, 16:01
Excellent technician
Thank you for sending the technician named Lucky out, i am EXTREMELY impressed with the service he gave us, and how he explained everything! And his knowledge of the system and problems,he knows what he is doing!! I am less impressed with the remote service received as it took 2 weeks of begging and pleading and numerous reports and hours of call to actually get them to send someone out to assist, to find out there was actually a problem.
0
Replies (0)G
Gayle
1 reviews | Active since Jan 2020
4 Mar 2026, 07:24
Just want to say a big thank you to Juan-Paul Trengove and the team at Stage Zero
Just want to say a big thank you to Juan-Paul Trengove and the team at Stage Zero. The quoting process was absolutely seamless, and the team is incredibly knowledgeable. Our family will definitely be recommending Stage Zero for our farm as well as for my portable energy needs. Thank you, JP, for your great service and patience with us it’s truly appreciated!
Helpful (0)
|Replies (0)G
Gayle
1 reviews | Active since Jan 2020
4 Mar 2026, 07:24
Just want to say a big thank you to Juan-Paul Trengove and the team at Stage Zero
Just want to say a big thank you to Juan-Paul Trengove and the team at Stage Zero. The quoting process was absolutely seamless, and the team is incredibly knowledgeable. Our family will definitely be recommending Stage Zero for our farm as well as for my portable energy needs. Thank you, JP, for your great service and patience with us it’s truly appreciated!
0
Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
2 Mar 2026, 08:28
Useless
I cancelled their service last year, I have been waiting for them to collect their stupid ups since then, yet i get harassed by them almost daily that my subsrciption is unpaid. No its not, you havent collected your ups or cancelled the subscription, which I did on your website as instructed. Everytime I respond to your emails I get a reposne that you are looking into it. Stop looking, its right there, its been cancelled, collect your *******. STOP HARASSING ME.
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
2 Mar 2026, 08:28
Useless
I cancelled their service last year, I have been waiting for them to collect their stupid ups since then, yet i get harassed by them almost daily that my subsrciption is unpaid. No its not, you havent collected your ups or cancelled the subscription, which I did on your website as instructed. Everytime I respond to your emails I get a reposne that you are looking into it. Stop looking, its right there, its been cancelled, collect your *******. STOP HARASSING ME.
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Replies (0)JF
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 08:16
Shackled to bad service
So update this review, 1 few days short of 2 months and still not sorted out. Stage Zero sent out a technician who said the same thing as the contractor who installed the system that there is something wrong with the 4th battery and needs replaced and still nothing from the warehouse. I cant imagine the warehouse being out of batteries. ********** service, spent R15 000+ to upgrade and move the system and this is the service I get? If it wasnt for that R20k decommissioning fee, I would have cancelled my service with you. Im requesting a refund for the difference between what Ive paid for and what Im receiving. Do not recommend at al!!! Their support is terrible. When I first signed up last year it took them over a month to come through so connect the unit up properly after the initial installation (during the time my wife was giving birth so was extremely stressful for us). I had the system upgraded but theres a problem with 1 of the batteries and its been over a month since I logged the call. I've followed up numerous times with no success. With the decommissioning fee of R20k+ I feel held hostage to this terrible service and really do not recommend!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 08:16
Shackled to bad service
So update this review, 1 few days short of 2 months and still not sorted out. Stage Zero sent out a technician who said the same thing as the contractor who installed the system that there is something wrong with the 4th battery and needs replaced and still nothing from the warehouse. I cant imagine the warehouse being out of batteries. ********** service, spent R15 000+ to upgrade and move the system and this is the service I get? If it wasnt for that R20k decommissioning fee, I would have cancelled my service with you. Im requesting a refund for the difference between what Ive paid for and what Im receiving. Do not recommend at al!!! Their support is terrible. When I first signed up last year it took them over a month to come through so connect the unit up properly after the initial installation (during the time my wife was giving birth so was extremely stressful for us). I had the system upgraded but theres a problem with 1 of the batteries and its been over a month since I logged the call. I've followed up numerous times with no success. With the decommissioning fee of R20k+ I feel held hostage to this terrible service and really do not recommend!
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Replies (0)