FF
Francois F
Active since Apr 2023
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
F*@king bad service if thats what you can call no service
voltex port elizabeth is super pathetic no sense of customer service at all doesnt answer their phones when you call, when you do get through and ask for sales then they say yes its sales, you then ask for something and they say oh please hold and just put you back on hold. incompetency at its best can not believe that voltex SA can allow one of their branches to operate like this....
56 replies
4 months ago
Shocking
No after hours contact number for them. No way of getting a contribution statement from them or online actually a joke.
0 replies
7 months ago
Extremely Poor Service – Lost Parcel and Unprocessed Claim
I sent a package from Port Elizabeth to Johannesburg using The Courier Guy via the Pudo service at their Newton Park branch around the 14th of August (possibly a day or two earlier). I was assisted by Carike at the Newton Park kiosk. Unfortunately, the parcel never made it to its destination in Johannesburg. On the 23rd of August, I completed and submitted a claims form directly to the branch manager, Amoureze. I was informed that the claim process would take up to 15 business days. This seemed reasonable, and I left it in their hands. Today is the 16th of September—well beyond the 15 business day timeframe—and I still have no feedback or resolution. I have been trying to contact the Newton Park branch via their landline, but no one answers. To make matters worse, I’ve now been informed that Amoureze is on leave and, shockingly, that my claim was never even processed in the first place. This is unacceptable and shows a serious lack of accountability and customer care. My parcel is still missing, and the delay in processing the claim has only added to my frustration. I expect immediate follow-up, proper processing of my claim, and a formal explanation for this poor handling of my case.
0 replies
11 months ago
Terrible after sales service
Very eager to sell you a machine even follows up, then get my machine the very next day.... Great stuff you would think but think not this thing doesn't even work no reply on their customer service on WhatsApp or telephonically trying to process a payment and keeps on saying "transaction error, service error" I needed this card machine to trade my business. No sense of aftersales service. At this point definitely not recommending to anybody.
116 replies
31 months ago
*** customer service from afrihost
We are on a 75mbps up and download speed line never getting our full line speed our internet is lagging with only 1 device connected. Then when speaking to one of their agents i get told i need to run my own speed test using a lan cable i dont have a device to do this, and if i dont do this then they cant resolve this issue and im paying for this service and not getting which goes againts my consumer rights.
0 replies
37 months ago
**** Vox
Last year may i moved residence and vox was supposed to collect their router and other items. to this day after numerous phone calls back and forth still not resolved they have contacted me end of last year to arrange for collection but yet again nobody showed up to collect the item. now i received a mail that they have handed me over to vericred for collections after i even had offered to even deliver it to them this is really pathetic for a service provider such as vox
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)