Wetility Energy
Verified Business
|4.2|294 Reviews (last 12 months)|Responds in 11h 20m
Wetility Energy
Verified Business
|4.2
294 Reviews (last 12 months)
Responds in 11h 20m
Scores reflect the Overall AI Score for each category
Wetility Energy
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Wetility Energy delivers a polarised customer experience with strong sales and installation execution offset by significant after-sales support gaps. Customers praise named consultants and quick installations, but recurring frustrations around system underperformance, billing disputes, and unresponsive technical support drag down sentiment. The brand earns loyalty when humans engage but loses trust when issues escalate post-installation.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 6m
TrustIndex
8.6
Ranking
#1
in Electricity & Energy
Reply Time
11h 20m
NPS Score
64
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 6m
Sep '25 - Aug '26
Based on recent customer reviews, Wetility Energy delivers a polarised customer experience with strong sales and installation execution offset by significant after-sales support gaps. Customers praise named consultants and quick installations, but recurring frustrations around system underperformance, billing disputes, and unresponsive technical support drag down sentiment. The brand earns loyalty when humans engage but loses trust when issues escalate post-installation.
Wetility Energy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. Frontline agents like Bongani, Juliet, Temaswati, Keke, Oreneilwe, and Rebecca receive consistent named praise for patience, professionalism, and walking customers through processes step by step, building genuine loyalty during positive interactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
Very happy with the assistance I got from Wetility regarding my issue. I called in to Bongiwe and Xiluluva who got technician Lesego to come out and attend to my issue, what a lovely, friendly gentleman. He explained everything to me and sorted the problem out.
1 reviews | Active since Sept 2024
Very happy with the assistance I got from Wetility regarding my issue. I called in to Bongiwe and Xiluluva who got technician Lesego to come out and attend to my issue, what a lovely, friendly gentleman. He explained everything to me and sorted the problem out.
1 reviews | Active since Aug 2019
Be careful. They promise you a lot, but deliver bad work. Firstly it took over 2 weeks to get them to get the city to approve my application. They blamed computer error and city. City says nothing wrong their side. Next the installation. They dont really clean up after themselves. They drilled incorrect holes in my wall only to plaster it over. Bent my ibr roof panel, did some weird sealer thing job, just looked totally ****. Then when you try ask why such back work etc, how to fix etc, no real response. So by now, there is no love lost between them and myself. So I suggested, why not give me some compensation? maybe a month off etc. But they just dont respond with an answer. They keep passing the buck to someone else. NOt very good customer service once you have the installation done.
1 reviews | Active since Aug 2019
Be careful. They promise you a lot, but deliver bad work. Firstly it took over 2 weeks to get them to get the city to approve my application. They blamed computer error and city. City says nothing wrong their side. Next the installation. They dont really clean up after themselves. They drilled incorrect holes in my wall only to plaster it over. Bent my ibr roof panel, did some weird sealer thing job, just looked totally ****. Then when you try ask why such back work etc, how to fix etc, no real response. So by now, there is no love lost between them and myself. So I suggested, why not give me some compensation? maybe a month off etc. But they just dont respond with an answer. They keep passing the buck to someone else. NOt very good customer service once you have the installation done.
1 reviews | Active since May 2026
The team sent was professional, efficient, trained, knowledgeable and well mannered. The installation and equipment is of a high quality and was installed speedily
1 reviews | Active since May 2026
The team sent was professional, efficient, trained, knowledgeable and well mannered. The installation and equipment is of a high quality and was installed speedily
1 reviews | Active since Dec 2025
I am beyond frustrated and disappointed with the service received from I am beyond frustrated and disappointed with the service received from wetility . We invested in a solar system because we have been without electricity since June last year(2025), and we are paying almost R5,000 per month for this system. For such a large monthly installment, the level of service and support we are receiving is completely unacceptable. We logged a fault on Saturday (16/05/2026)with reference:45028)because the batteries were not charging. A technician only arrived on Friday(22/05/2026), and after working on the system, they left without properly restoring everything, resulting in the system still not functioning correctly. This shows a serious lack of care, professionalism, and quality control. Since then, we have made numerous calls reporting that the system is still not working. We were promised that a technician would come this past Saturday(23/05/2026), yet nobody arrived and nobody communicated with us. We are constantly forced to chase after updates ourselves, while the company fails to return calls or provide proper feedback, the consultant I spoke to is xiluva and she advised to escalate this matter to her senior but never returned the call. What makes this situation even worse is that we had an important family ceremony at our home, and due to the system failure, we were left embarrassed in front of our guests with no lights. It is unacceptable that customers paying thousands every month should experience this level of inconvenience and poor service delivery. At this point, it feels like Wetility only prioritizes collecting payments while neglecting customer support and accountability when problems arise. We demand urgent intervention, proper communication, and a permanent resolution to this issue. Customers deserve reliable service, especially when paying such significant monthly installments.Tell me how this is fair on us to pay for a service that we not even getting💔
1 reviews | Active since Dec 2025
I am beyond frustrated and disappointed with the service received from I am beyond frustrated and disappointed with the service received from wetility . We invested in a solar system because we have been without electricity since June last year(2025), and we are paying almost R5,000 per month for this system. For such a large monthly installment, the level of service and support we are receiving is completely unacceptable. We logged a fault on Saturday (16/05/2026)with reference:45028)because the batteries were not charging. A technician only arrived on Friday(22/05/2026), and after working on the system, they left without properly restoring everything, resulting in the system still not functioning correctly. This shows a serious lack of care, professionalism, and quality control. Since then, we have made numerous calls reporting that the system is still not working. We were promised that a technician would come this past Saturday(23/05/2026), yet nobody arrived and nobody communicated with us. We are constantly forced to chase after updates ourselves, while the company fails to return calls or provide proper feedback, the consultant I spoke to is xiluva and she advised to escalate this matter to her senior but never returned the call. What makes this situation even worse is that we had an important family ceremony at our home, and due to the system failure, we were left embarrassed in front of our guests with no lights. It is unacceptable that customers paying thousands every month should experience this level of inconvenience and poor service delivery. At this point, it feels like Wetility only prioritizes collecting payments while neglecting customer support and accountability when problems arise. We demand urgent intervention, proper communication, and a permanent resolution to this issue. Customers deserve reliable service, especially when paying such significant monthly installments.Tell me how this is fair on us to pay for a service that we not even getting💔
1 reviews | Active since May 2026
I am really satisfied with the work done by technician and there professionalism
1 reviews | Active since May 2026
I am really satisfied with the work done by technician and there professionalism
The most common complaint about Wetility Energy, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Customers report unanswered calls, ignored WhatsApp messages, and unreturned voicemails when issues arise. Many resort to HelloPeter to get attention. Tickets sit unresolved for weeks, and after-sales accountability is described as the company's weakest area.
Wetility Energy scores 3 out of 5 on Hellopeter's AI analysis of service quality in Electricity & Energy, compared to the Electricity & Energy industry average of 1.9. Their strongest theme is Customer Service (4); their weakest is Billing & Pricing (2.4). The top AI-rated Electricity & Energy business on Hellopeter is Wetility Energy (3). How is the AI Score calculated? →
Wetility Energy has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 294 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 6 min. Hellopeter has tracked Wetility Energy across 644 total reviews. How is the TrustIndex calculated? →