Carli S

Worst experience with a Healthcare provider that I have ever had

I went to Unitas hospital emergency unit on Monday evening,7 April 2025 thinking that my appendix is not well. The doctor that saw me said that I should go to Burger Radiologists on Tuesday morning for a sonar exam to see if it is infact my appendix causing the pain or something else, but I should not eat or drink anything that morning, should I go to theater, then I am ready for it. When I arrived at Burger radiologists for a full abdominal scan, they advised me to drink a lot of water as a full bladder will help the examiner to have a clearer view of my ovaries. I informed the receptionist that my doctor advised me not to eat or drink anything as we want to be prepared should I go to theater. When the examiner called me into the examining room she asekd me why am I not allowed to drink water. I then explained the whole situation to her that I should be ready to go to theater if the sonar shows that the problem is with my appendix. Reception also called my doctor and confirmed with my doctor that I am not allowed to drink the water. The examiner attacked me verbally by saying "so this sonar is going to decide whether you go to theater or not but your doctor does not want you to drink water for me to get a clear view"... This examiner went on to a point where I said to her that I am just following orders from my doctor and it is not my decision. During the exam she made a comment about me having a fatty liver, which I do not believe they are allowed to do, and then she made a big scene about seeing something concerning, calling her colleague and another doctor to come and have a look. When I asked her if it is something to be worried about she said "your doctor will tell you if it is something to worry about". Naturally her actions made me concerned and then hearing that she won't tell me if I should be concerned made my concern even worse. I have never had such a bad experience with a health care provider before. In the end my diagnosis was not even something to be concerned about and she had me stressed for hours for no reason. I tried to send the complaint directly to Burger Radiologists but creating an account on their website was such a struggle I ended up not even creating the account and decided to place my concern here. I hope this review helps someone else to not go through what I went through yesterday.