Murendeni R

Lack of Transparency and Accountability

I need help to be assisted with cancellation of my contract with Kia Weltevreden regarding the purchase of a 2018 Hyundai i20. The transaction was facilitated by salesperson David and finance consultant Sthembiso. Before purchasing the vehicle, I was assured by David—both in conversation and through the pictures he provided—that the car was accident-free. My sister also visited the dealership for a test drive and received the same assurance. Based on this information, I proceeded with financing through Sthembiso, which was approved by Absa. I collected the car on January 8, 2025. However, within a week of driving the car, I noticed that the boot was misaligned and that a rubber component was missing. I immediately raised this concern with David and requested documentation confirming the car’s accident-free status. Instead of providing the necessary proof, David gave me the runaround, forcing me to pay R350 to a third-party service to obtain a vehicle report. To my dismay, the report revealed that the car had been involved in three accidents. Upon presenting this report to David, he requested that I bring the car in for inspection. I took it to Kia Weltevreden Park, where I met with David and Nirvash to highlight the missing parts, the boot misalignment, and an improperly aligned light. Nirvash assured me that the dealership would investigate and provide feedback. The car remained with them for three weeks, and when I followed up, I was asked to visit the dealership. However, the only action taken was repainting the car—no further repairs or proper re-evaluation of the vehicle’s condition were done. Given the car's accident history, I requested a reassessment of its value, as I had been overcharged for a vehicle that had been involved in multiple accidents. Nirvash claimed he would look into the matter, but since then, I have received nothing but delays and unfulfilled promises. Additionally, I have discovered that the dealership misled me regarding the vehicle’s warranty. I was told that the warranty would be extended, but only the service plan was extended—something that was never disclosed to me at the time of purchase. This experience has demonstrated a lack of transparency and accountability from Kia Weltevreden. I was sold a damaged vehicle under false pretenses, and my concerns have not been addressed satisfactorily. As a result, I no longer wish to keep the vehicle and formally requested the cancellation of my contract. But they responded telling me that I must come fetch the car they had it repaired. I do not want their car anymore. They are very rude and inconsiderate.