Shaana A

NEVER USE RWANDAIR

I recently had the misfortune of flying with RwandAir, and it was an experience I would never wish on anyone. The flight disruptions were bad enough, but what followed was a complete lack of customer care. Despite multiple attempts to contact them, I received no communication whatsoever. The misinformation provided at their airport led to unnecessary expenses, and their customer service team seemed completely uninterested in resolving the issue. It's been months, and I've yet to receive even an acknowledgment of my complaint. RwandAir's failure to address customer grievances is appalling. Their lack of transparency and accountability is staggering. If you value your time and money, avoid this airline at all costs.