R
RwandAir
Unclaimed Business
R
RwandAir
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
-100 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
Janelle V
1 reviews | Active since Jan 2020
19 Mar 2026, 08:38
Airlines complaint
I am writing to express my deep dissatisfaction with the service received from RwandAir regarding our recent flight booking. Our original flight was scheduled to depart at 03:00, however, it was unexpectedly changed to 08:00. This adjustment has caused significant inconvenience, as we had already arranged to arrive at the airport at 21:00 based on the original departure time. As a result, we are now left with a long overnight wait at the airport, with no accommodation or assistance provided. This situation is particularly distressing as this is our first time travelling, and the trip is for our honeymoon—an experience that should have been special and enjoyable. Instead, it has been stressful and disappointing. We raised this concern with the airline, but were informed that no accommodation or compensation could be offered. We find this response unacceptable, given that the schedule change was initiated by the airline and has directly impacted our travel plans. At the very least, we expected some form of assistance—whether accommodation during the extended waiting period or an upgrade as a gesture of goodwill. The lack of support or accountability has made this a very unpleasant experience. We hope that RwandAir will take this complaint seriously and reconsider their position, as this level of service is not what one would expect, especially under such circumstances. Kind regards, Janelle De Vos
Helpful (0)
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Janelle V
1 reviews | Active since Jan 2020
19 Mar 2026, 08:38
Airlines complaint
I am writing to express my deep dissatisfaction with the service received from RwandAir regarding our recent flight booking. Our original flight was scheduled to depart at 03:00, however, it was unexpectedly changed to 08:00. This adjustment has caused significant inconvenience, as we had already arranged to arrive at the airport at 21:00 based on the original departure time. As a result, we are now left with a long overnight wait at the airport, with no accommodation or assistance provided. This situation is particularly distressing as this is our first time travelling, and the trip is for our honeymoon—an experience that should have been special and enjoyable. Instead, it has been stressful and disappointing. We raised this concern with the airline, but were informed that no accommodation or compensation could be offered. We find this response unacceptable, given that the schedule change was initiated by the airline and has directly impacted our travel plans. At the very least, we expected some form of assistance—whether accommodation during the extended waiting period or an upgrade as a gesture of goodwill. The lack of support or accountability has made this a very unpleasant experience. We hope that RwandAir will take this complaint seriously and reconsider their position, as this level of service is not what one would expect, especially under such circumstances. Kind regards, Janelle De Vos
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 11:13
Extremely pathetic service from RwandAir
On the 28th December we had booked a holiday through our travel agency who set our flights with RwandAir. It has been the worst flying experience that i have dealt with . With over 10 hour delay on the first day and getting to my destination 1 day later i thought that will be the last . On our arrival back after the holiday we had a bigger issue of our bag not being there . This and many other passengers on the flight with us had the same issue . Really terrible service . The flight management team at the check in counters of O.R TAMBO are extremely rude when questioned as if they are doing us a favor when its their job to give us information on our flight
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 11:13
Extremely pathetic service from RwandAir
On the 28th December we had booked a holiday through our travel agency who set our flights with RwandAir. It has been the worst flying experience that i have dealt with . With over 10 hour delay on the first day and getting to my destination 1 day later i thought that will be the last . On our arrival back after the holiday we had a bigger issue of our bag not being there . This and many other passengers on the flight with us had the same issue . Really terrible service . The flight management team at the check in counters of O.R TAMBO are extremely rude when questioned as if they are doing us a favor when its their job to give us information on our flight
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Replies (0)IE
ILANIE E
1 reviews | Active since Jan 2020
9 Sept 2025, 13:02
Rwandair & Damaged Luggage and no help
Our luggage was left behind at Dubai airport on our way back. When they delivered the bags 2 days later, when it finally arrived, it was badly damaged. Pictures, relevant forms were sent through and numerous follow ups and not 1 response or resolution to this. Brand new suitcases I bought for this trip and now cannot use it and no refund or replacement. Seriously unacceptable service! Today it is 2months already and no response or feedback or replacement or refund.
Helpful (0)
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ILANIE E
1 reviews | Active since Jan 2020
9 Sept 2025, 13:02
Rwandair & Damaged Luggage and no help
Our luggage was left behind at Dubai airport on our way back. When they delivered the bags 2 days later, when it finally arrived, it was badly damaged. Pictures, relevant forms were sent through and numerous follow ups and not 1 response or resolution to this. Brand new suitcases I bought for this trip and now cannot use it and no refund or replacement. Seriously unacceptable service! Today it is 2months already and no response or feedback or replacement or refund.
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Replies (0)FM
Fabiola M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:35
Extremely Disappointed with RwandAir's Unreliable Flight Schedules
RwandAir, if you're not certain a flight will operate, please don't sell tickets. Many passengers book travel only within the limited time they're allowed off work. How many times are you going to reschedule flights? Now, people are stranded in a connecting country with no clear solution. It’s unacceptable to consistently inconvenience people and disrupt their plans just to protect yourself . This is not just frustrating, it's irresponsible and deeply disappointing. Come on, Africa, we can do better!
Helpful (0)
|Replies (0)FM
Fabiola M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:35
Extremely Disappointed with RwandAir's Unreliable Flight Schedules
RwandAir, if you're not certain a flight will operate, please don't sell tickets. Many passengers book travel only within the limited time they're allowed off work. How many times are you going to reschedule flights? Now, people are stranded in a connecting country with no clear solution. It’s unacceptable to consistently inconvenience people and disrupt their plans just to protect yourself . This is not just frustrating, it's irresponsible and deeply disappointing. Come on, Africa, we can do better!
0
Replies (0)NP
Nico P
1 reviews | Active since Jan 2020
8 Jul 2025, 06:17
RwandAir - How can you still exist?!?!?!?!?
RwandAir is the worst airline in history. My friend and I have been messed around so much with our flight going to Uganda and again going back to Johannesburg. They change flights as and when they feel without any adequate notice. RwandAir has zero remorse or people's time. Appalling service...I am sick to my stomach and mad as all hell!
Helpful (0)
|Replies (0)NP
Nico P
1 reviews | Active since Jan 2020
8 Jul 2025, 06:17
RwandAir - How can you still exist?!?!?!?!?
RwandAir is the worst airline in history. My friend and I have been messed around so much with our flight going to Uganda and again going back to Johannesburg. They change flights as and when they feel without any adequate notice. RwandAir has zero remorse or people's time. Appalling service...I am sick to my stomach and mad as all hell!
0
Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
2 Jul 2025, 12:41
No reply on refund claim.
I recently was booked on RwandAir to fly from South Africa to Kigali. The flight was delayed from 16h00 till 06h00 the next morning. The result was that I incurred hotel costs for a "no show" and I am now for almost 1 month trying to get RwandAir to respond and refund me for the cost of hotel. There is just no response.
Helpful (0)
|Replies (0)LW
Louis W
1 reviews | Active since Jan 2020
2 Jul 2025, 12:41
No reply on refund claim.
I recently was booked on RwandAir to fly from South Africa to Kigali. The flight was delayed from 16h00 till 06h00 the next morning. The result was that I incurred hotel costs for a "no show" and I am now for almost 1 month trying to get RwandAir to respond and refund me for the cost of hotel. There is just no response.
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Replies (0)TH
Tessa H
1 reviews | Active since Jan 2020
22 Apr 2025, 11:40
BRILLIANT SERVICE
I flew with RwandAir during Feb/Mar 2025 and had a brilliant experience from Johannesburg to Dubai and back. Very good price, no delays and a very neat, efficient layover in Kigali. They certainly are my new go-to airline!
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Tessa H
1 reviews | Active since Jan 2020
22 Apr 2025, 11:40
BRILLIANT SERVICE
I flew with RwandAir during Feb/Mar 2025 and had a brilliant experience from Johannesburg to Dubai and back. Very good price, no delays and a very neat, efficient layover in Kigali. They certainly are my new go-to airline!
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Replies (0)SA
Shaana A
1 reviews | Active since Jan 2020
10 Mar 2025, 22:31
NEVER USE RWANDAIR
I recently had the misfortune of flying with RwandAir, and it was an experience I would never wish on anyone. The flight disruptions were bad enough, but what followed was a complete lack of customer care. Despite multiple attempts to contact them, I received no communication whatsoever. The misinformation provided at their airport led to unnecessary expenses, and their customer service team seemed completely uninterested in resolving the issue. It's been months, and I've yet to receive even an acknowledgment of my complaint. RwandAir's failure to address customer grievances is appalling. Their lack of transparency and accountability is staggering. If you value your time and money, avoid this airline at all costs.
Helpful (0)
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Shaana A
1 reviews | Active since Jan 2020
10 Mar 2025, 22:31
NEVER USE RWANDAIR
I recently had the misfortune of flying with RwandAir, and it was an experience I would never wish on anyone. The flight disruptions were bad enough, but what followed was a complete lack of customer care. Despite multiple attempts to contact them, I received no communication whatsoever. The misinformation provided at their airport led to unnecessary expenses, and their customer service team seemed completely uninterested in resolving the issue. It's been months, and I've yet to receive even an acknowledgment of my complaint. RwandAir's failure to address customer grievances is appalling. Their lack of transparency and accountability is staggering. If you value your time and money, avoid this airline at all costs.
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Replies (0)