Active since Jan 2017
On the 28th December we had booked a holiday through our travel agency who set our flights with RwandAir. It has been the worst flying experience that i have dealt with . With over 10 hour delay on the first day and getting to my destination 1 day later i thought that will be the last . On our arrival back after the holiday we had a bigger issue of our bag not being there . This and many other passengers on the flight with us had the same issue . Really terrible service . The flight management team at the check in counters of O.R TAMBO are extremely rude when questioned as if they are doing us a favor when its their job to give us information on our flight
I would never recommend teds home store to anyone . I have purchased a lounge set from them which is a recliner just over a year and already the structure of the seat is broken . I have taken it to them and they say my warranty is not covering it because to them its miss used and now i have to pay for the repair. Honestly from my side they are a bunch of rogues and i have proof of my incident. Pathetic service from staff included which is the customer care . When you ask them further questions they are unable to advise.
I would just like to thank Michelle from Africa stay for all the help she has provided in booking our holiday . She is extremely professional ,giving the best advice and i would reccomend anyone to request her as an agent . 10x⭐