KN
Keshan N
Active since Mar 2025
2
Reviews
0
Industries
Reviews
2 reviews13 months ago
Momentum real disappointment
Hi guys this is my second review that I'm doing just a quick recap I was sent by momentum to Durban south panel and paint on the morning of 17 February for an assessment cause my bumper came out should have been a quick 1 or 2 hour check up even less because I drove there with my bumper I was told that morning that I cant take my car and go because the front bumper is out they don't phone me that afternoon they don't phone me Tuesday or Wednesday I had to phone them to ask them so the insurance company told me they received my assessment and if I want to go through with Durban south panel and paint I said if this is how yourl going to operate I would like to take it to a panelbeater of my choice that day my car was released I went to pick up my car the receptionist refused saying the yard is closed this is at 4 but when I spoke to the other employees they told me the yard closes at 4.30-5 then they told me come back tomorrow I had no choice so I said okay while I was there there was a storm a flood I go back the next day the gates are locked they not allowing anyone in they got pump with generators pumping out water they got car seats taken out of cars just lying around luckily I took pictures of all this then they saying they can't find my car they don't know were the keys is for my car and for the other yards they saying I must come back there tomorrow when a manager is there after arguing with them I decided to leave as I drive a little down the road I see my car there doors open carpets out water dripping from everywere the back seat floors has puddles of water the cup holders were full of water in the presence of there employee I took pictures of all this the next week after going back and forth they gave me my car I had to tow it out and imagine I drove it in its been 39 days today and I'm not getting any positive feedback from them momentum initially said it's an act of nature and the panelbeaters are not responsible now they closed my claim and said the panelbeaters will sort everything out as momentum is the insurance company for Durban south p and p when I phoned Durban south they told me they don't know anything about my claim and they don't know what I'm talking about I got hold of the commercial department at momentum and spoke to a guy by the name of Neil Francis he's story to me is that the water was only 30cm high if so then how did it fill the cup holders and how was the backseat full with water I sent them all the pictures my car was getting white mold now It's full of green and white and yellow mold I never knew that these companies would be behaving like this talking is one thing but I have the evidence is the facts if anyone can help me or advise me my cell number is 084 431 3732
53 replies
13 months ago
Disgusted client
client complained about: Hi my car was sent for assessment to Durban south panelbeaters on the 17 this is the morning 18 nobody phones 19 nobody phones I phone Wednesday afternoon speak to an agent after a few transfers and calls to Durban south the lady from the insurance company says my car has been released so I take an Uber rush to Durban South I get there by 4pm the rude and arrogant lady at the reception says the yard were the car is is closed when the yard only closes at 16.30-17.00 after some arguing I decide to leave the lady says come back at 11 next day so I go there the next day at 14.30 there's cars parked all over the streets there cars with there seats out and they emptying the water from the car there's generators with those big tubes pumping out water after arguing with the guy because he doesn't no were my car is and have keys for the other gates or my key so I leave as I'm leaving about 2or 3 yards down there's my car I can see it I go back to the guy and tell him I can see my car he rather bring the keys so we go in the yard. everything is out the car carpets everything. the car is drying the cup holders are full of water the backseat have puddles of water I call momentum the same time that's Thursday the 20 momentum said they will send an assessor there tomorrow they only got there on Tuesday 25 after 6 days after the assesor left there was another storm there I phone momentum.I tell them I want my car out that yard tiyani.mavunda a team leader says to me if I want my car I must tow it out and I must pay for the towing imagine when I drove it there now I must pay to tow it away from a danger zone and I came to find out that Durban south panel and paint had floods there before the lady at momentum makes arrangements with Durban south panel and paint to release my car after two weeks the manager from Durban south refuses saying they doing an auto valet only tomorrow the next week they send another assessor to my place he says don't try to start the car the car must be towed there was no auto electrician that checked the vehicle no diagnostic only a compression test apparently by Durban south on who's vehicle I don't know because I wasn't there to see the assesor found water in the dipstick the seats were starting to get moldy white this week they send another assesor the car stinks the mold has gone green and yellow and white all over the vehicle when he opened thd engen cap there was thick sludge and the car stinks was told by my insurance company who suppose to have my back to take it to Durban south panel and paint I drove it there but when I go to fetch it I have to take it òut with a tow truck that I had to pay for.And the best part the team leader Tiyani Mavunda says to me it's an act of nature and the panelbeaters are not responsible.my kids had to miss school some days because I didn't have money for Uber it's like Momentum is just not interested and they don't care if I don't phone them they won't phone me to find out what's happening I'm totally and utterly disappointed and upset the way I'm being treated is totally unfair Luckily I took pictures of everything that happened To my car and alot of other pictures to
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)