YACOOB V

Unfriendly staff Slow Lounge OR Tambo international section

Fnb Slow Lounge international at OR Tambo. 12 March 1220pm. One section was closed. The open section was very full. I requested just a few minutes in the "closed " section to pray. I could see the place was completely empty. The front desk refused. The deputy manager on duty, SERISHA BALDEV, basically just gave me like a rule book answer - and supported her front desk staff. I explained and showed her the open space that I wanted to use for 10 minutes. Flat refusal. No attempt to accommodate me. No managerial skills. Just NO . We were fasting- not using any other facilities. Just a space required. Other people were going into that section for " some meeting" A lounge should be there to provide comfort for travelers and staff are supposed to be friendly and helpful. Not sulky and read the rule book. Really disappointed with the lounge that I use so often and generally pray without any difficulty. Eventually we just prayed in the busy section - whilst hoping not to disturb other patrons.