Ross G

Lazboy Recliners ******* Warranty

Lazboy give you a pamphlet when you purchase a R11 000 Norman Recliner. I purchased 2 on 28/11/2017. This pamphlet has states "10 Year Limited Warranty" on the front cover. Now start reading the actual Warranty. 24 months on all parts including repairs and labor. After 24 months 7 to 10 years on parts, labor costs excluded. The very reputable furniture store, Brands Furniture in East London, from who I purchased 2 Recliners has been sold and is no longer in business. The new owners want nothing to do with my problem, collapsed springs in the seat. The contract information given in pamphlet is outdated. I have contacted Lazboy agents in Cape Town who claim that the warranty period is 24 months full stop. All repairs, parts and labor are for my account. The manager of manufacturers of Lazboy in Mombela will not return my call.