JAPHTA M

LexMED

Very ********* and rude consultants. They charge you for responding to their emails, in just 10 munites they can say you owe R1800 on email and then seconds later an sms will say you owe R2000. the said i owe on MWEB Account, i then gave the consultant on whatsapp old mutual banking details for debit, then instead of old mutual she chose tymebank with my old mutual account number, just after they corrected it, i was then charged a fee and they said its a R180 Fee from my bank. suprisingly, it was concluded that i will do Fet payments, but they went ahead and processed debit on my old mutual account, i did not authorized the debit, but after a day i got a message that a debit is authorized but i haven't opened my app in almost a week. i have sent them a message informing them on whatsapp they blue tick and no longer respond. The first thing they should do when they contact you they should first inform you that note that you will be charged a fee for responding and then send you their MOE with all charges and not only tell you about it at later stage and whenever they make mistakes on their side on your account they should not charge you for their mistakes. and how is a debit mandate forcibly authorized without my consent. once they break all regulatory rules then they should be liable to settle that debt on your behalf.