Michele F

Ex tenant

Completely unprofessional agents we moved into a townhouse complex where we were told our pets would be welcome the day we moved in we were informed by the caretaker that they are not allowed in back yard.received the house filthy and everything broken bathroom cupboards falling off the wall no burglar bars in lounge we were promised it would be fixed within the first week of us living there..repair guy came and checked what needed to be fixed and never returned then for the agent to tell us that the owner decided it's to expensive we should fix it ourselves. Stayed there for 2 years agent failed to have us sign renewed rental agreement when it expired in October we did the decent thing by giving a months notice end of jan to move end of Feb ...the agent doesn't even reside in jhb where the property is so had us drop the key of by random people ..the inspection was done 2 weeks after we moved out were the agent Is now saying we owe a months rent and R37000 in damages that we did not do to the property and they also have no proof as the said agent "lost" the photos of the inspection done before we moved in..There is a reason nobody knows who vartrust estate is absolutely pathetic service agents have no idea what they are doing and very unprofessional.