RV
Rozlin E
Active since Mar 2025
3
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3 reviews3 months ago
SHOCKING SERVICE AT WE BUY CARS!
I am writing this review to warn other consumers about the appalling and *********** service my daughter received from Webuycars Brackenfell. This was my daughter’s first-ever attempt at purchasing a vehicle, and instead of guidance and professionalism, she was met with confusion, misinformation, delays, and outright negligence that is now affecting her credit record. She only had the vehicle (a Kia) for three days before returning it to Webuycars due to issues identified almost immediately after delivery (including brake light and fog light problems, as well as concerns about the bumper). From that point onward, everything deteriorated. Despite clearly and repeatedly requesting cancellation, she was told * she could not cancel. * Pressured to choose another vehicle instead. * Asked to reapply for finance, which she refused. * Given conflicting information by different staff members Most alarmingly, Webuycars did not even know that the vehicle had been returned to them, despite it physically being back in their possession. At one point, their own representative asked her whether the car was only there “to be cleaned” and claimed another staff member believed she had collected it — which never happened. This level of internal disorganisation is shocking. To make matters worse: She was told the cancellation had been processed Then later told the “grounds were not strong enough” Then again told it was being cancelled All while debit orders and finance obligations were still active. As a direct result of Webuycars’ failure to properly process and communicate the cancellation, my daughter is now being bombarded with calls from the finance company to pay for a car she does not have!!! This situation has caused her immense stress and is now negatively impacting her credit profile, through no fault of her own. The matter has since been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), where a formal case has been opened (Case Reference: 513996). This step was only taken because Webuycars failed repeatedly to resolve the issue internally. This entire ordeal reflects a complete lack of accountability, internal communication, and basic consumer care at Webuycars Brackenfell. No first-time buyer — or any customer — should ever be treated this way!!! I would strongly advise prospective buyers to think twice before dealing with this branch, especially if purchasing through finance. Webuycars, this is not just “poor service” — this is negligence with real financial consequences!!!
112 replies
13 months ago
Disgusting excuse for a hospital! Government officials should be FORCED to use these public hopitals! NOT NEGOTIABLE!!!
Livingstone Hospital Port Elizabeth! Absolutely appalling excuse for a hospital! This facility doesn't even deserve a single star—if anything, it should be rated a minus 1000! My experience at Livingston Hospital in Port Elizabeth has been nothing short of a nightmare, and I am utterly disgusted, heartbroken, and furious. I had heard the horror stories about this place, but never in my worst imagination did I think I would be subjected to such gross incompetence and callousness. Upon our arrival on Thursday evening (20.03.25), we were greeted by an eerily empty hospital, with staff supposedly on strike, and a dismal attempt to only treat "Triage Red" patients—those in critical condition. With almost no staff and an abandoned facility, it was baffling how they were even attempting to assess the severity of anyone’s situation. With no other option, we had no choice but to take my uncle home, hoping for the best, until we could get him care elsewhere. We returned today, hoping for some relief—but, of course, things only worsened. We were told there was a 48-hour wait just to see a doctor or nurse because of the backlog caused by the strike. So, what was the point of the strike if it only created more chaos and further crippled the already inadequate staff? The entire situation became even more infuriating when my uncle, writhing in excruciating pain and unable to stand, was left to rely on us to find a wheelchair. The security guard at casualty informed us there was only one wheelchair available, and it was already in use. After scouring the entire hospital, I finally found a wheelchair—hidden behind a doctor’s door. The staff was reluctant to let me take it, but I did it anyway, knowing full well there was no other choice. Once we finally got my uncle into casualty, he was placed in a semi-crowded room, next to a man shackled to his bed—presumably a prisoner—and the security guard tasked with monitoring him was glued to his phone, completely neglecting his duties. Honestly, every single security guard we encountered seemed more focused on their phones than actually doing their jobs. The complete disregard for basic patient care is beyond reprehensible. At first, my mom and I were allowed to stay with my uncle to provide him with water, a blanket, and pain relief as he had not been seen by any medical staff. But as soon as the shift changed, the service took an even further nosedive. The staff, who had already been unhelpful and unfriendly, became downright dismissive and rude. And, as if this wasn’t bad enough, we were told we could no longer stay with my uncle at all. This, despite the fact that my uncle was unable to speak or advocate for himself and had been left in the semi-crowded casualty room for 12 hours without receiving any form of medical attention—this was still the case as I’m writing this at 10:00 p.m. on Saturday night. I am absolutely livid and horrified by the state of our public healthcare system, or rather, the absolute lack of it. What happened here is not just poor service—it is a gross failure of the most basic responsibilities of a healthcare facility. UPDATE 25.03.2025: After enduring this horrific and traumatic experience, my uncle tragically passed away today at 15:15. His death could have been avoided had they acted promptly when he first arrived at their disastrous casualty department! The security guards were too busy glued to their phones to care, and when they did engage, they had the audacity to treat our family members like ********s, refusing us the basic human decency of staying with our dying uncle. My uncle, who was suffering from severe asthma and couldn’t speak for himself, was subjected to cruelty—having us repeatedly chased out and denied the opportunity for our family in America and Cape Town to say their final goodbyes through video calls. The level of inhumanity we witnessed here is beyond anything I can adequately describe. No person, especially a loved one, should ever have to endure this kind of treatment in their final moments. It is unconscionable! I firmly believe that government officials should be forced to endure this level of care themselves, as their salaries are paid by all of us, the taxpayers who are subjected to this disgraceful system. This should never happen again! Our hearts are completely shattered, knowing that this tragic outcome could have been prevented had proper care been provided earlier.
0 replies
13 months ago
Pathetic Excuse for a hospital!
Rating doesn't even deserve ONE Star! Should be minus 1000 rating it is horrific there! I had heard numerous negative reports about Livingston Hospital in Port Elizabeth, but I never anticipated personally experiencing such profound incompetence. I am deeply disturbed, disheartened, and outraged by the blatant neglect and lack of care shown to patients. This entire experience has been nothing short of appalling. Upon our arrival on Thursday evening-20.03.25, we were shocked to find the hospital nearly empty, with staff allegedly on strike and only willing to treat "Triage Red" patients—those in life-threatening conditions. Given the severe shortage of personnel and the nearly deserted facility, it is difficult to understand how they could properly assess who required urgent care. As a result, we had no choice but to take my uncle back home, hoping for the best until we could seek care elsewhere. Today, we returned, hoping there would be staff available, and indeed, there were—but we were informed that due to the backlog from the strike, there was a 48-hour wait to see any doctor or nurse. This begs the question: what was the point of the strike if it only created more pressure and likely reduced the already insufficient *********** staff? The situation only deteriorated further. My uncle, unable to stand due to excruciating pain, had to depend on us to find a wheelchair. The security guard at casualty told us there was only one available, and it was already in use. After searching the entire hospital, I finally located a wheelchair—hidden behind a doctor's door — the staff were hesitant to allow me to take it. Regardless, I took it, knowing there was no other option, and returned it afterward. Once we managed to get him into casualty, he was placed in a semi-crowded room next to a man shackled to his bed, presumably a prisoner, while the security guard assigned to monitor him was glued to his phone, neglecting his duties. In fact, nearly every security guard we encountered seemed more focused on their phones than on carrying out their responsibilities. This level of disregard for basic patient care is utterly disgraceful Initially, my mom and I were allowed to stay with my uncle to provide him with water, a blanket, and a pillow and pain meds as he had still not been seen too. However, when the shift changed, so did the demeanor of the staff. The service, which was already inadequate, deteriorated further as the staff became more unfriendly and unhelpful. It raises the question: why would anyone continue to work in healthcare if they are so unwilling to assist those in need? The most infuriating aspect of this experience was when we were informed that we could no longer stay with my uncle at all. My uncle, who is unable to speak or advocate for himself, was left in a semi-crowded casualty room for a full 12 hours, still not receiving any medical attention. This was the situation up until the time I am writing this letter (10:00 p.m. Saturday night). I am absolutely livid and profoundly disappointed by the state of our public healthcare system—if it can even be called a "system." The level of neglect, indifference, and disrespect demonstrated is completely unacceptable and, frankly, inexcusable. This is not simply poor service; it is a failure of the most basic responsibilities of a healthcare institution.
0 replies
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