R
Robyn
Active since Mar 2025
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Absolutely terrible service from the start
Absolutely terrible service from the start. I bought a phone for my mom in March, and the touch screen stopped working. My aunt took it in for repairs over a week ago at the Eastgate shopping centre Samsung store. While she was in the queue, she noticed staff on TikTok, completely disinterested in helping customers. She stood for over 20 minutes in a queue where she was second in line. The phones were left ringing constantly with no one answering. Today we went to check on the progress, and the woman assisting us looked at us like she was doing us a favour by even speaking to us. After a week without the phone, we were told to “check next week” — no update, no ETA, nothing. This level of service is unacceptable for a brand like Samsung. I expected professionalism, efficiency, and basic courtesy, and got none of that. Very disappointing and I would not recommend this store to anyone.
106 replies
8 months ago
I would just like to thank Oneplan for their efficient communication avenues, I am managing my moms medical insurance from abroad and the they have made it easy to get hold of them through WhatsApp, we have recently made a hospital claim
I would just like to thank Oneplan for their efficient communication avenues, I am managing my moms medical insurance from abroad and the they have made it easy to get hold of them through WhatsApp, we have recently made a hospital claim. Everything was paid as promised and Sheldon assisted me with all the proof of payments swiftly via WhatsApp. Thank you.
53 replies
12 months ago
Currently experiencing a 30-minute delay with no announcements, no updates, and certainly no apology from Ryanair staff
Currently experiencing a 30-minute delay with no announcements, no updates, and certainly no apology from Ryanair staff. Passengers are being shuffled around in queues with zero communication. I understand this is a low-cost airline, but that shouldn’t mean a complete disregard for basic customer service. What’s most frustrating is the lack of competition—Ryanair knows they’re often the only affordable option, and it shows in their careless attitude. We may not be paying premium prices, but we are still paying for a service—and this level of treatment is unacceptable. If you are able to, please do not support this business and fly with someone else
0 replies
13 months ago
Follow on review Despite Oneplan getting back to me on the 22nd of March to say my claim has been approved, I still have not received my refund in my bank account
Follow on review Despite Oneplan getting back to me on the 22nd of March to say my claim has been approved, I still have not received my refund in my bank account. I was told they tried contacting me, but I have not received a single call—only a response on Hello Peter. They don’t reply to emails or any other communication channels; the only way to get a response is by escalating on Hello Peter, which is absolutely pathetic. This entire process has been nothing but frustrating. They were quick to take my money but have made it unnecessarily difficult to get a valid claim paid out. A reputable insurance provider should not operate this way. I stand by my previous statement—Oneplan is not worth the hassle, and I would not recommend them to anyone.
53 replies
13 months ago
I am extremely disappointed with Oneplan Insurance’s claims process
I am extremely disappointed with Oneplan Insurance’s claims process. Despite submitting a detailed invoice that clearly includes the dentist’s practice number, along with an accompanying receipt, they continue to demand a stamp with the same practice number. This request is completely illogical and seems like a deliberate tactic to delay or avoid paying out a valid claim. It’s unacceptable that they are quick to take debit orders but create unnecessary hurdles when it comes to honoring claims. A reputable insurance provider should prioritize fair and efficient service rather than looking for reasons not to pay. This experience has left me questioning their integrity, and I would not recommend Oneplan to anyone seeking a hassle-free claims process.
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)