AG
Allen G
Active since Mar 2025
2
Reviews
0
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Reviews
2 reviews2 months ago
********** Experience – Unfair Billing
This building has a deeply troubling pattern of billing manipulation and extremely poor customer care. Ithemba periodically cooks up unreasonable water billing amounts, and tenants are then forced to pay, because their so-called “investigations” always conclude that there are no leaks or faults which is simply not true. There is no transparency, no proper evidence, and no fair dispute resolution process. You are made liable by default, regardless of logic or facts. At the Jewel City customer care office, you literally have to beg for assistance. There is no urgency, no accountability, and no genuine care for tenants. Those agents are simply display ornaments. It is very clear that tenant well-being only matters when it benefits their pockets. Due to a false and inflated water bill, I was locked out of my apartment, forcing me to pay half the amount under pressure, just to regain access. Even after making payment in good faith, my WiFi was not restored for almost two weeks, despite three follow-ups and I am still waiting to this day. This experience has been stressful, unfair, and exhausting. Poor service, dishonest billing practices, and shocking customer care make this one of the worst rental experiences I’ve ever had. I strongly advise potential tenants to think very carefully before moving into this building.
53 replies
13 months ago
Incorrect Billing
I am infuriated. Ithemba Elevate charged me over R10k in water and cost of heating water in December. Mind you, in mid December, I travelled home for holidays so I couldn't have used the water. I am writing this as we approach March and nothing has been done to resolve this issue. For the past 3 months, My biometrics get deactivated because I refuse to pay for what I did not use. If you want to donate money to a company just for the heck of it, go live at Ithemba.
53 replies
Review Distribution
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1 Star
2 (100%)