Jasmeen B

MOJA PREPAID *****S

Good day , Hellopeter . My name is Faiza Bell, i reside in Ennerdale Johannesburg south. I have a issue with the way my matter is being dealt with at Moja Prepaid, This is a company that does Pre paid Wi-Fi, they have 3 ways to pay your Wi-Fi , via banking app and via voucher and debit order , I am a pensioner with a matric student in our house , He uses the Wi-Fi mainly for school as its a hectic year for him . i bought and topped up the voucher on the 21 March 2025 - Public holiday - Human rights day, on this day my right to my Wi-Fi was taken away from me . Firstly no communication was sent to me by Moja prepaid that the premium increased . i bought R 320 to top up my account, i topped up my Wi-Fi on the link MOJA PREPAID send to me https://mojaconnect.co.za/ . This is how i top up every month. This was friday 21.03.2025, Wi-Fi was off the whole weekend , with me following up Monday morning they advise me premium is increased from R 320 to R 350 , i then went back to an additional R 30 to top up further i then get this message from them . Thank you your top up will be processed , about 2 o clock Monday afternoon , they advise they Voucher is used and that there is nothing they can do about it , we are now being pushed from pillar to post for a voucher that was activated by the *****s at MOJA PREPAID and i this old woman must just accept it .