Michelle K

It is The Village Cobbler's company policy that they will not take accountability for damaging your property

Absolutely disgraceful service. Apparently it is not their company policy to compensate customers for loss due to their negligence/wilful damage to your property. I dropped off a new unworn pair of leather shoes and requested them to add 2 or 3 centimetres of leather to the end of the strap. I spoke to the staff member responsible in person and showed him what I wanted. When I returned they had cut the leather strap a few centimetres above the base of the shoe, where it would be most obvious, and added a big patch of ugly mismatched leather with poor lumpy stitching and blobs of glue. When I complained they removed the poor workmanship and stitched the strap back together. The shoe is still unwearable. It is obvious that the strap has been cut. The new join is still obvious and ugly. After a month or so of being given the run around between staff and owner I am told that it is company policy that they will not do anything about it.