DG
Daniel G
Active since Mar 2025
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Sanparks booking system frustration!
Calling the Sanparks telephonic booking number is utterly frustrating! One has to hold on for VERY LONG periods! As example, on 21 and 22 and 23 January this year I spent a total of 3.5 hours listening to the digital voice message telling me "you are currently number 27 in the queue...." An hour later you hear "you are currently number 13 in the queue..." It is heart breaking! It seems there is only one person operating the call lines! The alternative of using the online booking system is equally frustrating with frequent gremlins and an non-user-friendly interface that sometimes lacks basic user logic. It is such a shame. We can make so much money from our National Parks (that are excellent) if our booking service is just better run!
0 replies
3 months ago
Poor, poor service at Vestvaal Menlyn's Service Department/Workshop!
My mother-in-law (elderly) booked her vehicle in for repairs at Westvaal Menlyn. After struggling for weeks to get any feedback or a progress report from them, I undertook to liaise directly with them. What a horrible, horrible experience it was to speak to anyone in the service department! Calls are simply not answered or returned, despite promises. Kudos to the receptionist "Siyanda" who, out of sheer frustration (and embarrassment) with her own colleagues, literally walked on more than one occasion to the workshop to try and get someone to reply to the enquiries. It transpired, after days of frustration, that the original mechanic responsible for the car, had gone on leave! And forget to try and get the workshop Manager "Ettiene Badenhorst" to look into the matter. To this day we have not heard from him. Very, very poor service!
0 replies
13 months ago
A fortunate outcome to an account enquiry/dispute.
My stepdaughter recently completed on online education course through Stadio. Due to personal circumstances she requested permission to defer her studies and complete it over a longer period. This permission was necessary to prevent additional fees being debited against her account. The permission was granted, but somehow the accounts department was not informed. This led to an almost double debiting of costs. In vain, she tried resolving the matter with the administration. At last I intervened. With my legal experience, I thought that I could expediate matters. I soon learned that it was incredibly difficult to make contact with the right personnel in the administration. As a last resort we visited the Bellville Branch/Kollege where a very kind receptionist Mary-Anne Davids assisted us. She explained that the on-line study enquiries did not resort at the branch and that we had to contact head-office. Seeing our immediate despair, she took it upon herself to contact the right persons in the organisation. A few weeks later the matter was resolved. Without Mary-Anne's intervention and help, I fear we would still have been at a total dead end. Thank you Mary-Anne Davids! I am still very concerned that other persons, with account enquiries or disputes, might struggle endlessly to get to the right administrative personnel. We were lucky that Mary-Anne helped us.
53 replies
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1 Star
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