Primrose R

Unprofessional Service: Delays, Hidden Costs, and No Accountability

I am extremely disappointed with the service provided by Afrimart. We placed an order for industrial washing machines on the 18th of October 2024, with the understanding that they would arrive by the 10th of December. However, after numerous delays, we only received the machines on the 8th of January 2025 – over a month later than initially promised. The issues did not stop there. First, there were serious oversights on their part, including failing to include delivery charges on the invoice. When this was pointed out, they requested additional funds for delivery, which was both unexpected and unprofessional. Furthermore, we were overcharged for installation – it was 3 times the amount originally quoted, which was both frustrating and unjustifiable. What made matters worse was the lack of accountability. Despite multiple attempts to address these issues with their salesperson, Amos Ntoagae, as well as the store managers, Ranvir Singh and Andy Weng, no one was willing to take responsibility or offer a satisfactory resolution. The entire experience has been incredibly frustrating, and the service we received was abysmal. I would not recommend Afrimart to anyone. The lack of professionalism and accountability, coupled with the delayed delivery and overcharges, makes for a very poor customer experience. I regret doing business with them and will be looking elsewhere in the future.