Francois V

Poor Service Nomination Cape Town

I have been buying Nomination for almost 30 years! On 13 March 2025 I saw two bracelets that I wanted to buy! I confirmed the bracelets on 17 March 2025! Notmally the bracelets need to be extended and this time Inwas told the bracelets had to be sent to Johannesburg and it will take one week to arrive in Cape Town! Normally the extensions were done by the manager of the store but as she is on maternity leave it had to go to Johannesburg! I called on 27 March 2025 twice to the store no answer! I called for the third time and the shop assistant Byden answered! Hempromided to get back to me and never dis so I had to call again! The bracelets arrived only on 01 April 2025 nobody called me! Arshaya tye acting store manager called me yesterday to advise me that the bracelets arrived two days ago after a delay of a week! I then told Arshaya that I am not satisfied and this have to be escalated to Jacky one of tue senior staff at Nomination! By tye way the last time I had a long discussion with Jacky about the same issue about extra links being available and nothing was done! According to Arshaya, Jacky advised I can write an email if I wish to elevate this!! So much for customer care! I have bought hundreds of thousands worth of Nomination and have refered so many people whom bought from the Cape Town nomination store! Today I want everybody to know it is wonderful brand but the service is non-existend and poor! I will most certainly never buy from them again and defintitely not deal with Jacky as senior manager whom have no regard for her clients! I find it actually disgusting!!!