Rhoda M

Request for help

I book my car Mercedes -Benz C220 BlueTE for oil leak repair September 2023 until this day it has incurred so many problems in their hands. I was quoted R68000, when I was suppose to get my car, they told me the car does not have power and they quoted me on R76000, since then for almost 18months the car has been in their workshop and every time I go there I got told different stories whilst they were fidgeting with the car, proven by a huge thick job document Now in February 2025 I was told that they discovered that the fault was in the Turbo and new it will cost R80000 extra unless I look somewhere where its cheaper. It was taken out and I took it to Germiston Flight Specialist who found that there was nothing wrong with the turbo. I then requested to take the car to my mechanic but they said it is not the company policy to release the car not fixed. Instead of paying R76000 I found my self having to R92852.70 We requested test driving because the car has been a while in their workshop and that pile of document for what was done on that car for almost 18 months. To my shock and dismay no-one could assist us with that. Instructed to take the car, if there is anything wrong we must call. On inspecting the car the driver key lock was exposed without its cover, which was found inside the car, indicating that there was something wrong with starting or locking system, The passenger door not opening inside, the side window faulty. When I booked my car it was for oil leak only and everything was working well, until to day I don't have that car. It incurred all the problems in their hands