Bridget M

Terrible Experience – Dishonest Dealership Sold Me a broken down Faulty Ford Figo with Electrical & Gearbox Damage

Terrible Experience – Dishonest Dealership Sold Me a Faulty Ford Figo with Electrical & Gearbox Damage I normally don’t leave reviews, but this experience was so unacceptable and stressful that I have to warn others. I bought a Ford Figo from this dealership and it turned out to be one of the worst decisions I’ve ever made. From month one, there were signs that something wasn’t right with the car. The battery kept dying unexpectedly, and no matter how many times I charged or replaced it, the problem persisted. Then came the electrical issues — lights flickering, dashboard warning lights coming on randomly, central locking not working properly, and the car even cutting out mid-drive at one point. Soon after, I started noticing gearbox problems. The car struggled to shift gears smoothly, there was grinding noise, and eventually the gearbox completely gave out. When I took it for diagnostics, I was quoted up to R70,000 worth of repairs — and that’s not even including the ongoing electrical faults. But what makes this worse is how the dealership handled (or rather, mishandled) everything. • They **** about the service history, claiming the car was well-maintained — only for me to find out later that the records were doctored, switched out with another vehicle’s history. Upon purchase they **** saying they had it serviced. No they did not . They gave me **** records or it being “serviced” • They altered paperwork and withheld key documentation. • Every concern I raised was met with excuses, blame-shifting, or outright lies. • When I pushed for accountability, they became dismissive and evasive, trying to delay any form of resolution. Eventually, the issues were so bad that the car had to be replaced. But that process wasn’t easy either — it took constant back-and-forth and pressure to even get them to acknowledge the extent of the damage. And even then, they acted like they were doing me a favour. This dealership clearly has no integrity, no concern for customer safety, and is willing to lie and falsify information just to make a sale. I would strongly advise anyone to stay far away from them. If I could give zero stars, I would.