J
Jessica
Active since Apr 2025
2
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0
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Reviews
2 reviews8 months ago
Timeline of Disappointment
🗓️ Timeline of Disappointment On Friday, 8 August 2025, I purchased a protein bar—only to discover a live maggot and a maggot nest inside the product. Shocked, I immediately contacted customer care. I was directed to a specific number, and the operator I spoke to was professional and helpful. Within an hour, I had submitted my reference number and photos via WhatsApp as instructed. So far, so good. But then the silence began. 📍 Friday, 15 August: I followed up. I was told the claim was “under investigation” and would take “a few business days.” Fair enough—I understand big companies are busy. 📍 Friday, 22 August: Still no update. I followed up again. Same copy-paste response: “a few business days.” 📍 Today, 1 September: It’s been over three weeks since I submitted my claim. No feedback. No resolution. No accountability. 🪱 A maggot in your product should be a serious concern. The lack of urgency and communication makes me wonder: Is this not a big deal to you? Does this happen often? Your initial service was promising. But your follow-through? Completely unacceptable. #CustomerServiceFail #FoodSafety #AccountabilityMatters #DoBetter
0 replies
12 months ago
I dealt with Christopher Viljoen
I dealt with Christopher Viljoen. Efficient and friendly.
58 replies
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