Jeanniel Z

Waste of time

I made an appointment for them to come look at my dishwasher and waited over an hour with no proper communication. After waiting 25 minutes, I messaged to ask if they were still coming—got a reply saying they were 15 minutes away. I then waited another 35 minutes with no update. Eventually, I told them to leave it, as I had other commitments and meetings. I work from home and had arranged the appointment specifically during my lunch break to accommodate them. Right after I cancelled, I got a call with an excuse that they had to go buy parts for another job and that they were “almost there.” I still told them to cancel. They charge a R300 call-out fee, yet treat your time like it’s worthless. Their website claims they’re fast and reliable, but my experience was the exact opposite. Honestly feels like they wrote their own glowing reviews. If they can’t even show up for an appointment, I wouldn’t trust them to actually fix anything. Total waste of time.