Active since Apr 2025
Extremely disappointed with Capitec's service. As a proactive client and Sole Proprietor, I reached out to arrange a payment holiday. Instead of assistance, I was told my professional status 'couldn't be linked' and was dismissed with a 'Thank you, goodbye'. This is how Capitec treats small business owners in transition.
The worst service provider. I have contacted them numerous times in the last few weeks explaining that although I am situated two blocks from the tower, I and the rest of my townsmen had to go without network for almost a week at a time. The customer call centre person was sounding so bored with taking my call, sighing as if this is the worst task to do, telling me they have signal on their side. The townsmen have been much ruder about their experience, but I was trying to solve the problem, sending messages on X, Facebook and TOBi. Eventually after numerous post and messages, they are finally looking into the issue. They also have this long form you have to fill in to log a call. I had lost business during this time. I was embarrassed at my church as a worship leader because I couldn't access my playlist in the middle of our session. Really not a path I would like to walk in 2026.
The company is such a great example of investment in everything they do. I want to specifically commend Michael Muller for his continued support and posititve attitude even when I failed for the umpteenth time. I am so grateful for this opportunity and will invest more into the company and my future. Learning curve: The team needs to work on their people skills within the training environment. There are different persons with different learning abilities within the group. Some needs more motivation and other need step by step training. Some are self starters and others are not clued up to the process at all. I think I would have done better if I had personal training sessions in the beginning. It was a bit of fall and learn on my own.
I was contacted by ABSA home loans because I am in arrears with my payments due to a career change. It is the first time I have been in arrears and they treated me with care and respect. When situations become dire it really means a lot when your credit provider have compassion. Thank you so much for not treating me like a ********.
DST is definitely a place where anyone young and old can feel at home. The team is always looking for ways to enhance your experience and they will walk the extra mile. I would really like to thank Michael Muller for above excellent service the past few months. He has been kind and supportive and ever so patient to assist me with everything I ask and will always get back to you no matter where he is or what he's doing. I also want to give a shout-out to Willem Rossouw who sends me frequent updates and responds to all my messages promptly. With such a great team, one cannot be anything else but a success and a winner!
I was contacted by Damian Oosthuizen who came to my house, driving 4 hours just to do a presentation. Sign up was easy and Willem Rossouw contacted me as well as other members of the team. The support has been outstanding and Willem has been so patient and kind, making me feel like a valuable member of this organization. Definitely the best option for anybody who would like to enhance their lifestyle and knowledge no matter your age or intellect.
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