FV
Fleur N
Active since Apr 2025
4
Reviews
0
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Reviews
4 reviews4 months ago
Customer service training needs a lot of work
Absolutely terrible service received from the Team Leaders of the service team, there was a mistake made on my policy and I was debited the incorrect amount on my first month. Not only did they take off the R160 admin fee which was meant to be reduced after completing the Debi check. But they also debited a higher premium. It took me 2 weeks to get my refund on the R160 amount and it is now the 15th of December and I am still waiting for feedback regarding the other error made on my policy (I opened my policy in October). Continuously being told they will get back to me. But just empty promises. Would not recommend them, super friendly and helpful signing up, but once you have a policy with them customer service doesn't exist.
53 replies
9 months ago
Not worth the convenience
If I could give 0 stars I would. Delays with electricity token coming through. Email helpline or call helpline you end up just wasting your time. Time frames given are total nonsense. Bought electricity on the 1st Aug, now MIGHT receive it on the 3rd.
0 replies
10 months ago
Helpful & quick serivce
Annemi du Plessis was quick and efficient signing up another pet to my Dotsure Pet policy, 15 minutes and the entire process was complete!
53 replies
12 months ago
Quick and helpful service
Annemi du Plessis was super quick and helpful answering a couple questions on the Dotsure portal
58 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)