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Active since Apr 2025
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Reviews
2 reviews3 months ago
MILKY LANE KENILWORTH- MOST TERRIBLE SERVICE
MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.
0 replies
12 months ago
I submitted my application on the 20th of march and received notification that my withdrawal will be finalised within 15-17 working days
I submitted my application on the 20th of march and received notification that my withdrawal will be finalised within 15-17 working days. After 8 working days they requested my cancellation letter, banking details and banking details which I submitted with the application asking that acknowledge receipt of my documents. After 14 working days I called the call centre to confirm if they received my documentation and how long do I need to wait still just to get a response that I need to keep in mind I need to wait 15 - 17 working days and that my application has been send to SARS for a tax directive. So, I was fine with that just to get a SMS today, which is day 16, to say all documents have been received and my application has been send to SARS for a tax directive and need to wait for another 5 - 7 working days. I don’t know what is happening because my husband did the same application with Sanlam, and it literally took them 5 working days. Extremely poor service and a disappointed client
58 replies
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1 Star
2 (100%)