KC
Kenilworth Centre
Unclaimed Business
KC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kenilworth Centre
Kenilworth Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Kenilworth Centre across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceV
Varity
1 reviews | Active since Jan 2020
16 Jan 2026, 13:47
MILKY LANE KENILWORTH- MOST TERRIBLE SERVICE
MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.
Helpful (0)
|Replies (0)V
Varity
1 reviews | Active since Jan 2020
16 Jan 2026, 13:47
MILKY LANE KENILWORTH- MOST TERRIBLE SERVICE
MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.
0
Replies (0)AK
Alan K
1 reviews | Active since Jan 2020
9 Jul 2025, 12:59
Ongoing Pay Parking Problems - Management is not listening
The pay parking system is atrocious. I always try to be out of the parking within an hour so that I don't have to fight with the parking pay machines. Today I had to pay. The pay machines ( boith of them that I tried) wont take the paper cash that I had just taken from an ATM. Other customers had the same problem - aparently it only takes R10 and R20 notes. Not R100 or R200 notes that you get from an ATM. Ther is no attendant to inform you or to offer change. The machine does not telll you what the problem is - is simply returns your notes. When you try with a credit card it rejects that too. All because it requires a PIN for a mere R10 parkling fee but it doesn't tell you this on the display. You have to guess. And when you do find out the PIN entry keypad is 500mm from the floor - you have to get down on your hands and knees to put in your PIN. Time that Redefine and their management sorted this out. There are similar reviews going back to 2018!
Helpful (0)
|Replies (0)AK
Alan K
1 reviews | Active since Jan 2020
9 Jul 2025, 12:59
Ongoing Pay Parking Problems - Management is not listening
The pay parking system is atrocious. I always try to be out of the parking within an hour so that I don't have to fight with the parking pay machines. Today I had to pay. The pay machines ( boith of them that I tried) wont take the paper cash that I had just taken from an ATM. Other customers had the same problem - aparently it only takes R10 and R20 notes. Not R100 or R200 notes that you get from an ATM. Ther is no attendant to inform you or to offer change. The machine does not telll you what the problem is - is simply returns your notes. When you try with a credit card it rejects that too. All because it requires a PIN for a mere R10 parkling fee but it doesn't tell you this on the display. You have to guess. And when you do find out the PIN entry keypad is 500mm from the floor - you have to get down on your hands and knees to put in your PIN. Time that Redefine and their management sorted this out. There are similar reviews going back to 2018!
0
Replies (0)sL
shirley L
1 reviews | Active since Jan 2020
13 Nov 2024, 12:53
DISGRUNTLED GAME CUSTOMER
I purchased a TV around end September 2024 at Game, Kenilworth, Cape Town. I requested to purchase the item on a cash-term basis; I made sure the teller understood my request as I was made to believe with a prior purchase a few years ago that it was a cash-term purchase, which did not materialise as such. I was assured that she would put it through as per my request; I went on her word and expected the transaction to go through as such, until the first installment was taken from my account, Isaw that to my dismay I figured with the amount taken, that this was clearly not a cash-term transaction as I was made to believe. I followed this up by numerous attempts telephonically to no avail, as firstly I discovered the one contact number was incorrect on the internet and the landline just rang with no answer. This went on for about 2 or more days. I eventually googled the number for the head office and got through to the complaints department. The gentleman at complaints gave me a listening ear and had an understanding. He was helpful. I was referred to RCS who I discovered administers Game's accounts. I learned through this telephone conversation that Game is one of their retailers who does not offer cash-term sales. I was gob-smacked, because I was mislead to believe that it was a cash-term purchase which I made. Anyway, this was followed by approximately two weeks of being referred from 1 person to another. Both the store manager (acting) and the office manager did not take responsibility for this misinformation - in fact the office manager gave a contrary explanation to that of RCS and said that the transaction goes through as cash with Game, but not with RCS - very confusing. Game does not care a hoot about their customers and were not willing to meet me halfway. I was rather referred to the store manager (acting) then to the office manager, who said that she would get someone in a higher position to call me the following morning, and this never happened. To date, I was just referred from one person to another without any conclusion. I am not sure how to take this further and feel very unhappy about their response and no-care for their customers attitude. What a difference it would have made if only they could take responsibility and handle it differently, and put me first as their customer. DISGRUNTLED GAME CUSTOMER
Helpful (0)
|Replies (0)sL
shirley L
1 reviews | Active since Jan 2020
13 Nov 2024, 12:53
DISGRUNTLED GAME CUSTOMER
I purchased a TV around end September 2024 at Game, Kenilworth, Cape Town. I requested to purchase the item on a cash-term basis; I made sure the teller understood my request as I was made to believe with a prior purchase a few years ago that it was a cash-term purchase, which did not materialise as such. I was assured that she would put it through as per my request; I went on her word and expected the transaction to go through as such, until the first installment was taken from my account, Isaw that to my dismay I figured with the amount taken, that this was clearly not a cash-term transaction as I was made to believe. I followed this up by numerous attempts telephonically to no avail, as firstly I discovered the one contact number was incorrect on the internet and the landline just rang with no answer. This went on for about 2 or more days. I eventually googled the number for the head office and got through to the complaints department. The gentleman at complaints gave me a listening ear and had an understanding. He was helpful. I was referred to RCS who I discovered administers Game's accounts. I learned through this telephone conversation that Game is one of their retailers who does not offer cash-term sales. I was gob-smacked, because I was mislead to believe that it was a cash-term purchase which I made. Anyway, this was followed by approximately two weeks of being referred from 1 person to another. Both the store manager (acting) and the office manager did not take responsibility for this misinformation - in fact the office manager gave a contrary explanation to that of RCS and said that the transaction goes through as cash with Game, but not with RCS - very confusing. Game does not care a hoot about their customers and were not willing to meet me halfway. I was rather referred to the store manager (acting) then to the office manager, who said that she would get someone in a higher position to call me the following morning, and this never happened. To date, I was just referred from one person to another without any conclusion. I am not sure how to take this further and feel very unhappy about their response and no-care for their customers attitude. What a difference it would have made if only they could take responsibility and handle it differently, and put me first as their customer. DISGRUNTLED GAME CUSTOMER
0
Replies (0)NV
Ntombozuko V
1 reviews | Active since Jan 2020
1 Aug 2024, 15:31
So dissatisfied with the service
I bought a microwave last year at game Kenilworth and it just stopped working and I called and was told bring it back for replacement. I took an ubber which costed me R120 just to be told that it will be sent to the supplier and I would need to wait for 21 days. When it is back I will have to go to the store and fetch it at my cost . The manager Shamiema Radeyemer stated there's nothing she can do.
Helpful (0)
|Replies (0)NV
Ntombozuko V
1 reviews | Active since Jan 2020
1 Aug 2024, 15:31
So dissatisfied with the service
I bought a microwave last year at game Kenilworth and it just stopped working and I called and was told bring it back for replacement. I took an ubber which costed me R120 just to be told that it will be sent to the supplier and I would need to wait for 21 days. When it is back I will have to go to the store and fetch it at my cost . The manager Shamiema Radeyemer stated there's nothing she can do.
0
Replies (0)HB
Hassan B
1 reviews | Active since Jan 2020
30 Nov 2023, 13:15
Excellent Customer Service
We were last week in Shoe City Kenilworth Centre, and the level of customer service we received from ****ha was out of this world. This lady knows her fashion and boy did she gave us the treatment of excellent customer service. She could tell my brother what shoe to by with the outfit. People at the ball thought he was a Hollywood celeb .... Thank you, ****ha for your excellent customer service.
Helpful (0)
|Replies (0)HB
Hassan B
1 reviews | Active since Jan 2020
30 Nov 2023, 13:15
Excellent Customer Service
We were last week in Shoe City Kenilworth Centre, and the level of customer service we received from ****ha was out of this world. This lady knows her fashion and boy did she gave us the treatment of excellent customer service. She could tell my brother what shoe to by with the outfit. People at the ball thought he was a Hollywood celeb .... Thank you, ****ha for your excellent customer service.
0
Replies (0)AM
Ahmed M
1 reviews | Active since Jan 2020
5 Jun 2023, 11:16
Kenilworth parking machine
I have been having a problem with the parking payment machine at kenilworth centre quite a few times. (1) The person who answers the when contacted from the machine says that the free parking is for 90 minutes. The sign says free parking is for one hour. (2) The free parking is for one hour because when I go to the machine it asks for payment when I am 65 or 70 minutes. (3) When contacting the person on the loud speaker no help. All the time repeating 'sorry'. many of us just give up and just pay the amount. \ I sent the following email to the centre management today. (6 June 2023) Will see if they respond. I won't hold my breath. Dear Sir / Madam, I trust you are well. I would like to bring to your attention that the parking machine does not accept your till slip with the barcode that allows customers to claim free parking. It has happened to me quite a few times, even this morning, and many people before me have also experienced the same problem. Can you please take this up with the management of the parking machine company.
Helpful (0)
|Replies (0)AM
Ahmed M
1 reviews | Active since Jan 2020
5 Jun 2023, 11:16
Kenilworth parking machine
I have been having a problem with the parking payment machine at kenilworth centre quite a few times. (1) The person who answers the when contacted from the machine says that the free parking is for 90 minutes. The sign says free parking is for one hour. (2) The free parking is for one hour because when I go to the machine it asks for payment when I am 65 or 70 minutes. (3) When contacting the person on the loud speaker no help. All the time repeating 'sorry'. many of us just give up and just pay the amount. \ I sent the following email to the centre management today. (6 June 2023) Will see if they respond. I won't hold my breath. Dear Sir / Madam, I trust you are well. I would like to bring to your attention that the parking machine does not accept your till slip with the barcode that allows customers to claim free parking. It has happened to me quite a few times, even this morning, and many people before me have also experienced the same problem. Can you please take this up with the management of the parking machine company.
0
Replies (0)UM
Unathi M
1 reviews | Active since Jan 2020
30 May 2023, 08:35
Train your staff!
I wish there was a 0 star review because the experience I have just had at Ackermans Kenilworth doesn't deserve any starts. I went to the store to buy a 1 for u voucher with my Ackermans account after having done that numerous times. Only to be told by the cashier and Kismia (who was just standing there twiddling her thumbs while there were customers in line) that I can't buy the voucher with my account only cash. Since when? I asked her and she said it's been months. It's not the first time going there to buy a voucher with my account so to be told that is just ridiculous. The inconsistencies just show a lack of customer service and down right in competency. Do people from the very same company, same store, same group not get the same memo. It's absolutely ridiculous. Train your staff so that us as the customers don't get different responses when we want to buy with our account in supporting the company as a whole! It's absolutely repulsive!
Helpful (0)
|Replies (0)UM
Unathi M
1 reviews | Active since Jan 2020
30 May 2023, 08:35
Train your staff!
I wish there was a 0 star review because the experience I have just had at Ackermans Kenilworth doesn't deserve any starts. I went to the store to buy a 1 for u voucher with my Ackermans account after having done that numerous times. Only to be told by the cashier and Kismia (who was just standing there twiddling her thumbs while there were customers in line) that I can't buy the voucher with my account only cash. Since when? I asked her and she said it's been months. It's not the first time going there to buy a voucher with my account so to be told that is just ridiculous. The inconsistencies just show a lack of customer service and down right in competency. Do people from the very same company, same store, same group not get the same memo. It's absolutely ridiculous. Train your staff so that us as the customers don't get different responses when we want to buy with our account in supporting the company as a whole! It's absolutely repulsive!
0
Replies (0)SB
Siphesihle B
1 reviews | Active since Jan 2020
25 Apr 2023, 14:45
Uncomfortable shopping experiences
I often shop at this centre and normally do my groceries here. From last year I have been purchasing sneakers and sportsware, as well as clothing from shops in the centre. My complaint is purelu regarding how I am often made to feel as though I am coming in to ***** and not buy. I have told the employees at Studio 24,Sportscene and Truworths that they are chasing honest African customers away due to the manner thay security personnel start walking around you once entering the shop. They did indicate that there has been alot of theft in the centre hence the increase in security measures, however this is happening often than not and becoming unbearably obvious that the attention is mainly om black shoppers. Can something more be done with cameras, tags on clothing when entering or leaving etc rather than make customers who have money to shop feel uncomfortable during their shopping experience. I am hoping the Centre can do something about this because anyone could be a ***** and not only black customers. It is the norm in Cape Town but can we, black affording customers, not always made to feel like intruders in shopping centres.
Helpful (0)
|Replies (0)SB
Siphesihle B
1 reviews | Active since Jan 2020
25 Apr 2023, 14:45
Uncomfortable shopping experiences
I often shop at this centre and normally do my groceries here. From last year I have been purchasing sneakers and sportsware, as well as clothing from shops in the centre. My complaint is purelu regarding how I am often made to feel as though I am coming in to ***** and not buy. I have told the employees at Studio 24,Sportscene and Truworths that they are chasing honest African customers away due to the manner thay security personnel start walking around you once entering the shop. They did indicate that there has been alot of theft in the centre hence the increase in security measures, however this is happening often than not and becoming unbearably obvious that the attention is mainly om black shoppers. Can something more be done with cameras, tags on clothing when entering or leaving etc rather than make customers who have money to shop feel uncomfortable during their shopping experience. I am hoping the Centre can do something about this because anyone could be a ***** and not only black customers. It is the norm in Cape Town but can we, black affording customers, not always made to feel like intruders in shopping centres.
0
Replies (0)