MILKY LANE KENILWORTH- MOST TERRIBLE SERVICE

MOST DISAPPOINTED SERVICE RECEIVED FROM THE RESTAURANT. I ORDERED A GALAXY CAKE FOR MY GRANDDAUGHTER ON THEIR APP 72 HOURS IN ADVANCE BUT WHEN MY GRANDDAUGHTER’S MOTHER WENT TO COLLECT THE CAKE WAS NOT READY AND ASKED HER IF SHE HAS PLACED THE ORDER 72 HOURS IN ADVANCE BECAUSE THE CAKE IS NOT READY AND WAS TOLD THEY FORGOT ABOUT THE ORDER AND THAT THEY NEED ANOTHER 1-2 HOURS TO MAKE THE CAKE. WHEN I CALLED THEY TOLD ME THE MANAGER AND OWNER WAS IN A MEETING AND THAT THE CAKE WAS READY. WHEN THEY WENT TO COLLECT THE CAKE IT WAS THE MOST HORRIBLE CAKE EVER WITH UNFINISHED EDGES AND THE CAKE WAS MELTING AS SOON AS SHE LEFT THE STORE. WHEN CALLED THE MANAGER FOR THE SECOND TIME I WAS TOLD THE CAKE WAS DONE THE DAY BEFORE SND JUST WANTED THE TIME TO GET THE CAKE TO FREEZE BUT WHEN I TOLD HER THE CAKE WAS MELTING SHE COULD NOT ANSWER ME AND KNEW SHE WAS NOT HONEST. MILKY LANE HEAD OFFICE CONTACT NUMBER ON THEIR WEBSITE IS ALSO INVALID BUT HAVE SEND THEM AN EMAIL SND WAITING FOR THEIR RESPONSE. THE ONE STAR RATING THAT I GAVE IS NOT WORTH IT AND ONLY GAVE IT TO CONTINUE THE REVIEW.