SL
shirley L
Active since Feb 2013
2
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2 reviews17 months ago
DISGRUNTLED GAME CUSTOMER
I purchased a TV around end September 2024 at Game, Kenilworth, Cape Town. I requested to purchase the item on a cash-term basis; I made sure the teller understood my request as I was made to believe with a prior purchase a few years ago that it was a cash-term purchase, which did not materialise as such. I was assured that she would put it through as per my request; I went on her word and expected the transaction to go through as such, until the first installment was taken from my account, Isaw that to my dismay I figured with the amount taken, that this was clearly not a cash-term transaction as I was made to believe. I followed this up by numerous attempts telephonically to no avail, as firstly I discovered the one contact number was incorrect on the internet and the landline just rang with no answer. This went on for about 2 or more days. I eventually googled the number for the head office and got through to the complaints department. The gentleman at complaints gave me a listening ear and had an understanding. He was helpful. I was referred to RCS who I discovered administers Game's accounts. I learned through this telephone conversation that Game is one of their retailers who does not offer cash-term sales. I was gob-smacked, because I was mislead to believe that it was a cash-term purchase which I made. Anyway, this was followed by approximately two weeks of being referred from 1 person to another. Both the store manager (acting) and the office manager did not take responsibility for this misinformation - in fact the office manager gave a contrary explanation to that of RCS and said that the transaction goes through as cash with Game, but not with RCS - very confusing. Game does not care a hoot about their customers and were not willing to meet me halfway. I was rather referred to the store manager (acting) then to the office manager, who said that she would get someone in a higher position to call me the following morning, and this never happened. To date, I was just referred from one person to another without any conclusion. I am not sure how to take this further and feel very unhappy about their response and no-care for their customers attitude. What a difference it would have made if only they could take responsibility and handle it differently, and put me first as their customer. DISGRUNTLED GAME CUSTOMER
0 replies
59 months ago
DISGRUNTLED TELKOM CUSTOMER
I am totally disgusted and would like TELKOM MOBILE TALK to be exposed for the pathetic service or non-service that they provide. I do believe that they too are indirectly "stealing" from customers, as I believe they did from me; and i have been struggling after endless telephone calls to call centers and two visits to walk-in telkom shops to lodge disputes. I received a telephone call from a TELKOM MOBILE call centre in February around 15-17 advertising a mobile wifi package. I agreed to the package and discovered same day that it was not what I expected, as I would have to spend too much money on data. I cancelled the contract with 24 hours. I followed up with numerous calls to the call centre to ensure the device was collected. It was eventually collected. But lo and behold at the end of March and April a debit order was taken from my account totaling to an amount of R967.14 - for something that I did not have in my possession! To date after numerous calls to the call centers and the two visits to the walk-in shops requesting that my money is reimbursed, I STILL HAVE NOT RECEIVED IT FROM TELKOM I am totally disgusted at the poor service and the fact that they are NOT at all interested in the customers, but rather in what they can get out. I will not recommend anyone to take out a contract with TELKOM MOBILE - THEY TOOK MONEY FROM ME, AND REFUSE TO REIMBURSE IT. I received an email stating: Dear Customer, Your case no 57914781 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply this Email. Regards, Telkom SA I just want to add, when I call that number I have to repeat the story with having to provide personal details, in order for them to access the case. I REST MY CASE!
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1 Star
2 (100%)