DISGRUNTLED GAME CUSTOMER

I purchased a TV around end September 2024 at Game, Kenilworth, Cape Town. I requested to purchase the item on a cash-term basis; I made sure the teller understood my request as I was made to believe with a prior purchase a few years ago that it was a cash-term purchase, which did not materialise as such. I was assured that she would put it through as per my request; I went on her word and expected the transaction to go through as such, until the first installment was taken from my account, Isaw that to my dismay I figured with the amount taken, that this was clearly not a cash-term transaction as I was made to believe. I followed this up by numerous attempts telephonically to no avail, as firstly I discovered the one contact number was incorrect on the internet and the landline just rang with no answer. This went on for about 2 or more days. I eventually googled the number for the head office and got through to the complaints department. The gentleman at complaints gave me a listening ear and had an understanding. He was helpful. I was referred to RCS who I discovered administers Game's accounts. I learned through this telephone conversation that Game is one of their retailers who does not offer cash-term sales. I was gob-smacked, because I was mislead to believe that it was a cash-term purchase which I made. Anyway, this was followed by approximately two weeks of being referred from 1 person to another. Both the store manager (acting) and the office manager did not take responsibility for this misinformation - in fact the office manager gave a contrary explanation to that of RCS and said that the transaction goes through as cash with Game, but not with RCS - very confusing. Game does not care a hoot about their customers and were not willing to meet me halfway. I was rather referred to the store manager (acting) then to the office manager, who said that she would get someone in a higher position to call me the following morning, and this never happened. To date, I was just referred from one person to another without any conclusion.

I am not sure how to take this further and feel very unhappy about their response and no-care for their customers attitude.

What a difference it would have made if only they could take responsibility and handle it differently, and put me first as their customer.

DISGRUNTLED GAME CUSTOMER