UM
Unathi M
Active since Sep 2012
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Internet banking and app giving error. Can't access funds over a week.
Haven't been able to access my funds on the app or internet banking, just get an error which is so frustrating. When I ask for assistance no one can help me, I'm just told to go to the branch. The system is always off line.
58 replies
24 months ago
Funeral cover masked as loan
I app**** for a loan unbeknownst to me that included a funeral cover as well. My loan was rejected but the funeral cover they've been pulling for. Statement says loan (the audacity) I need this funeral cover cancel immediately.
106 replies
35 months ago
Train your staff!
I wish there was a 0 star review because the experience I have just had at Ackermans Kenilworth doesn't deserve any starts. I went to the store to buy a 1 for u voucher with my Ackermans account after having done that numerous times. Only to be told by the cashier and Kismia (who was just standing there twiddling her thumbs while there were customers in line) that I can't buy the voucher with my account only cash. Since when? I asked her and she said it's been months. It's not the first time going there to buy a voucher with my account so to be told that is just ridiculous. The inconsistencies just show a lack of customer service and down right in competency. Do people from the very same company, same store, same group not get the same memo. It's absolutely ridiculous. Train your staff so that us as the customers don't get different responses when we want to buy with our account in supporting the company as a whole! It's absolutely repulsive!
0 replies
48 months ago
Rude call centre consultant
I just called the call centre and oh my word I am in shock. I spoke to a Natasha and she didn't want to repeat her name after I asked her name again. I called the call centre again and luckily I spoke to a somewhat competant person this time, Lunathi. However, the experience from the first call I made just totally scard me. She couldn't even let me get a word in! I called with my airtime to follow up on the sms I was supposed to receive which I never received. I am in shock I can't even type properly. I asked to speak to a manager and she said she doesn't have a manager. I thought the service was bad before but oh my goodness what I received now, it's beyond words. Like wow! Shocking! I need someone to call me ASAP there is just no way, absolutely no way that's how you guys treat customers. She was shouting at me, giving me attitude, not allowing me to speak and to top it off she told me I can drop the phone if I want to. I can't even begin to express my shock right now! I need a contact number, I need this sorted because when I call the call centre for assistance I'm not calling to be shouted at by someone that's supposedly trying to help me.
134 replies
48 months ago
Shocked at how I was treated by the call centre employee.
I just called the call centre and oh my word I am in shock. I spoke to someone, their name starts with an N and she didn't want to repeat her name after I asked her name again. She couldn't even let me get a word in! I called with my airtime to follow up on the sms I was supposed to receive which I never received. I am in shock I can't even type properly. I asked to speak to a manager and she said she doesn't have a manager. I thought the service was bad before but oh my goodness what I received now, it's beyond words. Like wow! Shocking! I need someone to call me ASAP there is just no way, absolutely no way that's how you guys treat customers. She was shouting at me, giving me attitude, not allowing me to speak and to top it off she told me I can drop the phone if I want to. I can't even begin to express my shock right now! I need a contact number, I need this sorted because when I call the call centre for assistance I'm not calling to be shouted at by someone that's supposedly trying to help me.
208 replies
48 months ago
Still no feedback, cancel my application. I'm no longer interested!
I am so over Ackermans. Since applying for an account 10th April, I still have not received feedback for my account. What happened to the process taking 72 business days? It's so frustrating to have to send emails, call their call centre which is another cost on my side, and the only form of so called feedback is that I just send my 3months bank statement. How many times must I send my statements. I'm so over it. It's now May and I applied beginning of April. It's more of a headache just to get my account card activated than anything. I did receive an email asking for an alternative number so they can solve the problem. Like, I stated my concerns on my complaint, what more do you guys need to hear from me? I just needed you guys to follow up as to why it takes so long to activate an account. Why just I send my statements a million times, even after that, my statements are still requested. I'm sorry but I'm just so over this. I would just like my application to be cancelled, there's no way I can go through so much hardship just to activate a card, it's too much of a hassle. Kindly cancel my application and I would appreciate if you guys don't bother contacting me. I've used up enough energy for this and I just can not anymore. The only response I want now is to confirm that my application was cancelled. I would not recommend Ackermans, and partners to anyone even thinking of applying for an account. It's just not worth the hassle.
208 replies
48 months ago
Account application such a pain
I applied for an account online on the 10th April, I received an email saying my account has been provisionally approved and that I must send my 3 months bank statement and ID to activate my account, 72 hours later went by with no feedback nothing from ackermans accounts. I sent emails, called the call centre yet no one could help me with feedback about my application. Eventually, after emails and calls I got an SMS saying they only received one bank statement and that I should send the rest. Even though I attached all my documents to the email I resent anyone, till today the only response I'm getting is a mere, sorry for the delayed response, call centres response, sorry you must just wait because they did receive your documents, ackermans cashier, just wait for an SMS, there's nothing I can do from my side. It's so frustrating that I need to go through all this just so that my account can be activated. I'd hate to see the kind of service I'll be getting should they eventually process my documents. It's so disheartening.
416 replies
51 months ago
No response for settlement quote
I've been sending emails trying to make calls to get a meer settlement quote! It's such a pain in the neck. It's not the first time I'm trying to settle this very account and the last time I did this very thing happened. It's beyond frustrating. All I want is to settle my account, why am I not getting any assistance with the matter!!
212 replies
103 months ago
Debit order after contract ended!
My husband joined virgin active over 2 years ago. His contract ended a few months ago yet virgin active was still deducting money from his account. Today he got a call from virgin active saying he owes R300+. How is this possible when you guys have been deducting money every month even after his contract ended! If anything virgin active is the one that owes him money. What a huge disappointment from virgin active to actually do this to customers where they deduct money from members on top of that it's almost double the amount initially agreed on. Can someone explain this to us! I need this sorted asap, my husband wants his money in his account as in yesterday.
0 replies
105 months ago
Settling credit card with no luck
I have a credit card with nedbank. I have been calling for the last month or so to get a settlement amount in order to settle my credit card. no one has been able to help me. all I get is a cold `There is not settlement amount for credit cards` This is ridiculous. How can there be no settlement amount for a credit card, cash payment. I do not want this credit card anymore, I need to get rid of it. I refuse to accept that there is no settlement amount. Can someone competent please call me with a settlement amount as I would like to settle this credit card yesterday already. I will not accept that there is no settlement amount. I am wasting a lot of airtime and money calling to settle my account, only to get the same ridiculous answer. Is this the kind of service nedbank offers to their customers? why must i waste my time, money and effort trying to settle a credit card I don't want anymore because of the lack of customer service and still get such a response. I will be waiting for a call with the settlement amount.
122 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)