TI
Tenacity Inc
Claimed Business
TI
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|12 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Tenacity Inc
Tenacity Inc has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Tenacity Inc across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Tanya P
1 reviews | Active since Jan 2020
29 Dec 2025, 10:42
Tenacity poor service ****_Ackermans client
These people are absolutely horrible with service delivery, they don't give you service in order for you to default on payments. A total ****. I paid my Ackermans account about 2 weeks okay via Ozow. I used my bank account number as the reference instead of my ackermans account number for my payment. So for my payment to be linked to my name I've been emailing and calling Tenacity (accounts department for ackermans) for the last 2 weeks without any help. They just keep on saying they want an sms from my bank app. Which I explained can only be sent during the moment you're making the payment and not afterwards. I have my bank statement, screenshots and everything, even the bank account reference showing its paid from my account but they say its not enough proof as to it being my payment. I am totally shocked and flabbergasted during this "festive" season, how big legal companies get away with *****ing from SA citizens. jessef@tenacityinc.co.za chandreb@tenacityinc.co.za prakashr@tenacityinc.co.za customerservice@tenacity.co.za Customercare@ackermans.co.za None of them care to sort this out. The payment is due tomorrow (paid 2 weeks early), just for it to be late tomorrow because none of them want to link the payment to the account as part of the whole ****. I wonder how many customers this is happening to.
Helpful (0)
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Tanya P
1 reviews | Active since Jan 2020
29 Dec 2025, 10:42
Tenacity poor service ****_Ackermans client
These people are absolutely horrible with service delivery, they don't give you service in order for you to default on payments. A total ****. I paid my Ackermans account about 2 weeks okay via Ozow. I used my bank account number as the reference instead of my ackermans account number for my payment. So for my payment to be linked to my name I've been emailing and calling Tenacity (accounts department for ackermans) for the last 2 weeks without any help. They just keep on saying they want an sms from my bank app. Which I explained can only be sent during the moment you're making the payment and not afterwards. I have my bank statement, screenshots and everything, even the bank account reference showing its paid from my account but they say its not enough proof as to it being my payment. I am totally shocked and flabbergasted during this "festive" season, how big legal companies get away with *****ing from SA citizens. jessef@tenacityinc.co.za chandreb@tenacityinc.co.za prakashr@tenacityinc.co.za customerservice@tenacity.co.za Customercare@ackermans.co.za None of them care to sort this out. The payment is due tomorrow (paid 2 weeks early), just for it to be late tomorrow because none of them want to link the payment to the account as part of the whole ****. I wonder how many customers this is happening to.
0
Replies (0)PA
Paul A
1 reviews | Active since Jan 2020
28 Nov 2025, 14:12
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
Helpful (0)
|Replies (0)PA
Paul A
1 reviews | Active since Jan 2020
28 Nov 2025, 14:12
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
0
Replies (0)MM
Matshidiso M
1 reviews | Active since Jan 2020
8 Oct 2025, 15:20
Prescribed letter
Hi been sending you guys emails to get my prescribed letter tried reaching out to you guys for the last 7 years no response, is it because you guys are beyond the law? Please do the write thing my ID: 9010115221087, email- katleho.phakisi@gmail.com - phone number 0832954660
Helpful (0)
|Replies (0)MM
Matshidiso M
1 reviews | Active since Jan 2020
8 Oct 2025, 15:20
Prescribed letter
Hi been sending you guys emails to get my prescribed letter tried reaching out to you guys for the last 7 years no response, is it because you guys are beyond the law? Please do the write thing my ID: 9010115221087, email- katleho.phakisi@gmail.com - phone number 0832954660
0
Replies (0)ML
Mogamat L
1 reviews | Active since Jan 2020
25 Sept 2025, 12:26
*****ulent Account Opened in My Name
I want to express my deep concern and frustration regarding a *****ulent account that has been opened in my name. Despite contacting your call centre twice, I have yet to receive meaningful assistance—only vague responses and no clear path to resolution. spent hours on phone calls to your call centre and going to the Refinery store because apparently it was opened with Refinery account. Without getting any assistance and urgency for resolution. If your organization is truly committed to preventing ***** and protecting customers, I urge you to explain how such an account could be opened so easily under my identity, yet resolving it now proves so difficult and time-consuming. This matter is causing unnecessary stress and inconvenience, and I request that it be escalated and resolved as a priority. Please confirm receipt of this message and advise on the next steps to ensure this *****ulent account is closed and my name cleared.
Helpful (0)
|Replies (0)ML
Mogamat L
1 reviews | Active since Jan 2020
25 Sept 2025, 12:26
*****ulent Account Opened in My Name
I want to express my deep concern and frustration regarding a *****ulent account that has been opened in my name. Despite contacting your call centre twice, I have yet to receive meaningful assistance—only vague responses and no clear path to resolution. spent hours on phone calls to your call centre and going to the Refinery store because apparently it was opened with Refinery account. Without getting any assistance and urgency for resolution. If your organization is truly committed to preventing ***** and protecting customers, I urge you to explain how such an account could be opened so easily under my identity, yet resolving it now proves so difficult and time-consuming. This matter is causing unnecessary stress and inconvenience, and I request that it be escalated and resolved as a priority. Please confirm receipt of this message and advise on the next steps to ensure this *****ulent account is closed and my name cleared.
0
Replies (0)NK
Nqobile K
1 reviews | Active since Jan 2020
15 Sept 2025, 07:55
Payment error
I’m so disgusted by the service I received from Tekkietown. I made a payment on the 29 August 2025, and mistakenly made an error with one number on the card. I have sent the required documents for this to rectified. I sent the documents on th 6th Septembe2025 and they said they will rectify this within 5-7 working days but today is the 15 of September but still the problem has not be rectified. When a called the call centre I spoke to a very rude Agent by the name Jaiden who was very rude, I’m so disgusted by their service
Helpful (0)
|Replies (0)NK
Nqobile K
1 reviews | Active since Jan 2020
15 Sept 2025, 07:55
Payment error
I’m so disgusted by the service I received from Tekkietown. I made a payment on the 29 August 2025, and mistakenly made an error with one number on the card. I have sent the required documents for this to rectified. I sent the documents on th 6th Septembe2025 and they said they will rectify this within 5-7 working days but today is the 15 of September but still the problem has not be rectified. When a called the call centre I spoke to a very rude Agent by the name Jaiden who was very rude, I’m so disgusted by their service
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Replies (0)RK
MS
MAMSY S
1 reviews | Active since Jan 2020
23 Jul 2025, 13:07
Missing payment failing to be resolved
I very unpleasant service experianced after there was a missing payjment on my PEP store account in Mar 2025, till todate it has not being resolved after numerous calls and emails send. Unproffesional call center agents, alweays taking me from pillar to post and requestng me to resend the very same docuemnts over and over. I am to the core of unhappines with this service provider and regret the day i took a decision to use their services.
Helpful (0)
|Replies (0)MS
MAMSY S
1 reviews | Active since Jan 2020
23 Jul 2025, 13:07
Missing payment failing to be resolved
I very unpleasant service experianced after there was a missing payjment on my PEP store account in Mar 2025, till todate it has not being resolved after numerous calls and emails send. Unproffesional call center agents, alweays taking me from pillar to post and requestng me to resend the very same docuemnts over and over. I am to the core of unhappines with this service provider and regret the day i took a decision to use their services.
0
Replies (0)NN
Nelisiwe N
1 reviews | Active since Jan 2020
9 Jul 2025, 07:47
Refinery Store Card *****
There is nothing wrong with instore staff but the ***** department is the one that do *****. A few weeks back I went to the Refinery Store to purchase clothes using my store account. I found out that I can't use my card because it was blocked. The following Monday, I decided to follow up and I found out that in April someone changed my cell number to something else that why the card was blocked. They advised that the issue will be resolved within 21 -30 days. It has not been 30 days with the ***** case and last night someone changed my cell number again . I found out this because an sms was sent of this change around 19:30. When I called this morning their ***** department said that someone at the ***** department changed it because it is not possible to be changed while the card is blocked. Tenacity is full of *****. Becareful. Definitely paying off the balance and closing this ridiculous account.
Helpful (0)
|Replies (0)NN
Nelisiwe N
1 reviews | Active since Jan 2020
9 Jul 2025, 07:47
Refinery Store Card *****
There is nothing wrong with instore staff but the ***** department is the one that do *****. A few weeks back I went to the Refinery Store to purchase clothes using my store account. I found out that I can't use my card because it was blocked. The following Monday, I decided to follow up and I found out that in April someone changed my cell number to something else that why the card was blocked. They advised that the issue will be resolved within 21 -30 days. It has not been 30 days with the ***** case and last night someone changed my cell number again . I found out this because an sms was sent of this change around 19:30. When I called this morning their ***** department said that someone at the ***** department changed it because it is not possible to be changed while the card is blocked. Tenacity is full of *****. Becareful. Definitely paying off the balance and closing this ridiculous account.
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Replies (0)