Requesting for an updated statement from the 13 May 2026 , they have not sent it .

I have payed my account using the link they have sent me , on 3 separate payments. Unfortunately my account was handed over to Vertex solution, I have been asking them to send the updated statement to Vertex since the 13 of May , they just send email saying the matter has been resolved. I’m struggling now to settle my account because of their delay . It’s really hard dealing with them