ML
Mogamat L
Active since Jan 2019
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
*****ulent Account Opened in My Name
I want to express my deep concern and frustration regarding a *****ulent account that has been opened in my name. Despite contacting your call centre twice, I have yet to receive meaningful assistance—only vague responses and no clear path to resolution. spent hours on phone calls to your call centre and going to the Refinery store because apparently it was opened with Refinery account. Without getting any assistance and urgency for resolution. If your organization is truly committed to preventing ***** and protecting customers, I urge you to explain how such an account could be opened so easily under my identity, yet resolving it now proves so difficult and time-consuming. This matter is causing unnecessary stress and inconvenience, and I request that it be escalated and resolved as a priority. Please confirm receipt of this message and advise on the next steps to ensure this *****ulent account is closed and my name cleared.
0 replies
9 months ago
**** Sabat online battery website
**** website. there is a **** Sabat batteries website sabatonline.co.za from which i order a battery due to it having a 50% promotion. The verified the website is secure by it's website https://sabatonline.co.za/ but now you can't even trust secure websites I did some digging after I discovered it is **** website and discovered that website is hosted by shopify. When I placed order I got confirmation email with order number and everything. I contacted sabat batteries after I tried to get the contact number from the **** website but it just returned error page not found. Sabat batteries informed me that they don't do online sales and that they are aware of this **** website that they closed several times, but a new one is created.
53 replies
62 months ago
Battery capacity less than is specified
I bought a brand-new Galaxy S21 from Cellucity paid cash and not on contract. From the first day I noticed that the battery when charged to 100% looses 2% very quickly. I noticed the next day after a full charge and only using for 5 minutes I used 2% without heavy use only checking email, SMS, and WhatsApp. On the 3rd day after charging to 100% and without even using the phone it lost 2% in 20 minutes. On the 4th day I did a similar test with the same result. I also experienced random overheating without even using task intensive applications. I also experienced on 2 occasions during load shedding of having no LTE connection. On the 1st occasion it was late at night, so I did not really take notice of it and just went to sleep but on the 2nd occasion it was during the day. Restarted and still no signal. I then switched off removed sim and placed sim in my old phone and had no problem with signal. Placed sim again in S21 and still no signal, at that stage I was getting frustrated and decided to switch off phone for a couple of minutes and see what happens, luckily after that I got LTE signal, this could have been a random glitch but still I expected better from Samsung. I informed Cellucity on the 5th day about these issues and wanted to book it in as OBF, but the manager told me I must first do latest update, which I already did when I got the phone on the 4th of February, then he recommended I use it another 2 days to see if it is still the same. Phone was sent for assessment and came back as no fault; I asked the manager what was done, and he said they tested and found no fault. I setup the phone when I got it and after setting up and installation battery was low, I charged it fully to 100% and experienced the same problem of first 2% draining quickly. The manager told me it is most probably software, which I disagree with and told him that according to the specification the battery capacity is lower and that is definitely hardware and not software. I have been an avid support of Samsung my whole house is full of Samsung fridge, washing machine, tablet, watch, old laptop (which I still enjoy using), various phones (that I had and some I’m still using) and microwave but this experience with Samsung will put me off completely. I was deciding between this S21 and the new iPhone and decided on the S21 but am regretting it now. This experience and if Samsung don’t correct it will cause me to be anti-Samsung and I will stop promoting and coming to Samsung defense with people. So from the time I got phone it has been longer at Samsung than what I had it and already lost ½ month of the guarantee so for me to send it in again and loose another ½ month is unacceptable if the technician did a proper job and tested like I said then he would have picked up the battery issue when 100% charged and going to 98% quickly. Which is unacceptable and not as advertised 4000mAh, I also used an app called Accubattery which gave the battery capacity at 3780mAh so this clearly show that the battery capacity is more than 5% less than specification.
112 replies
65 months ago
RCS not performing due dilligence when opening a credit card
Fraudulant account opened in my name in September 2019. After many unsuccessful attempts phoning my bank FNB (savings account) from where deductions was made for unknown account and Mercantile bank to who payments was made to find out what deductions was for, I eventually did a credit check on myself in January 2020 and discovered it is RCS Money Credit card who I immediately contacted and requested to block the card. I sent the required affadavit and copy of my ID the following day. I thought it was resolved until I applied for car finance now to discover it is still loaded against me as a defaulting account. For the last 2 weeks I've been trying to get it taken of my credit profile but I'm giving the run around and different stories everytime I call to follow up. When someone tried to open a credit card at ABSA and Nedbank using my credentials they made the effort to get my correct contact number and called me to enquire whether I'm opening a credit card account with them and I told them to block any attempts to open an account as I'm happy with bank Standard banb and don't intend changing banks.
168 replies
88 months ago
Don't sign up with Vodacom fibre
Vodacom fibre useless call centre and tech suppport that never calls to resolve my issue. I've been having this issue and there was a Clinton on the 13 December 2018 that was supposed to come to my house to resolve it. Is there anybody that can refer me to a ombudsman regarding Vodacom fibre not setting me up but now that I want to cancel they don't want to release me to sign up with another ISP until I pay R1725. People if you know what is good for you won't sign up with Voacom fibre they will give you endless hassles and not resolve your issue. I've been struggling just to get my settings for the last 2 months so that my fibre can work it's as if it is a state secret. I think they delaying on purpose so that they can keep me on the interim solution.
105 replies
88 months ago
Pathetic service don't waste your time with Vodacom fibre
Would give 0 stars if I could. Signed up for interim solution until fibre is active. My line was installed in November by Vumatel have been trying to get Vodacom fibre to activate my fibre service but have been unsuccessful since November. Made many calls even last week and was promised I would get activated but still I'm waiting. Decided to cancel today and rather sign up with another ISP. Thank you Vodacom for losing a loyal customer I've been promoting and defending you all these years but no more.
376 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)