SB
Siphesihle B
Active since Feb 2018
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
MTN data contract not being cancelled properly
My MTN data contract has come to an end but instead of MTN canceling the contract completely as per my request on the call last month, they have now emailed that the contract will be on a month to month on a lower fee. This was not the agreement. MTN must discontinue with contracts when we choose to cancel instead of upgrade. This is really frustrating as they have access to my debit account.
0 replies
7 months ago
Unresponsive calls from GLA Attorneys Netstar settlements
I have settled my Netstar account but keep on getting emails from Kelebogile Kgobane, who's line does not go through everytime I am transferred to her. I sent her an email confirming my settlement payment and there was no response to confirm the above. This means because these are lawyers I will be billed for receiving their email reminding me to settle the low account. This is unacceptable and HelloPeter must put an end to this. As a former Netstar customer I should not be experiencing this since Netstar also was not picking up their calls. This is seeming to be a **** to milk us end users of the little money we may have.
53 replies
8 months ago
Netstar not responding to phone calls, emails and WhatsApp for cancellations
When I try calling the phone lines for the option of cancellation, I do not go through. I hold on the line for over 15 minutes with no consultant attending to my call. Furthermore, I have written an email as well go through the WhatsApp line requesting cancellation and there is no response from Netstar. The only time I hear from Netstar is when increases are involved and this is worrying me. I urgently need to cancel Netstar because the new vehicle I have came fitted with a tracking device from another company.
106 replies
10 months ago
Refund turn around time inconvenient to clients
I have been calling Virgin Active to get a reimbur*****t from my membership fees from the previous month. This was due to Vitality disconnecting itself from my gym membership some time in May without communication to the client. I had already wanted to cancel my gym membership due to financial constraints however Virgin Active was able to offer me a 50% payment option for three months to give me time to decide whether I still wanted to cancel. This was a good thing and I appreciated the gesture. I unfortunately fell into this miscommunication between Vitality and Virgin active having them bill me for full fees instead of the 50% leaving me in a very uncomfortable situation financially. My Vitality membership was reinstated and now I have been waiting for a long time for my refund. The refund was logged however no clear communication about the turnaround time for me to receive my money back. I truly am ready to part ways with my once loved gym as this is not a situation I want to encounter again in the near future. Vitality and Virgin Active need to communicate better with their clients regarding any changes to billing and fees. This is beyond disappointing.
0 replies
29 months ago
Dirty and unclean Burger King in Ottery, Cape Town
Me and my family went to Burger King in Ottery Cape Town and were disgusted at the level of uncleanliness that was exhibited by this Burger King branch. For a place that serves food, it was appalling to walk into a dirty space, with muddy floors, paper on the floors and splats of liquids all around the cold drink serving area. When comparing it to other Burger King outlets, this one was by far the filthiest we had ever seen and had we not been very hungry and exhausted,we would have opted to try the neighbouring eateries in the area. I did mention it to the staff member that was taking our orders, and she brushed it off by saying that there had been kids who came in and messed the space, and since she was both the teller on duty and cleaner, she couldn't deal with the state of the eatery immediately. I believe that Burger King can do better in ensuring that their environments are continuously mantained and cleaned because if this is a norm, customers who take pride in cleanliness and good hygiene, like myself and my family, will not visit their restaurants, especially BK in Ottery, Cape Town.
0 replies
36 months ago
Uncomfortable shopping experiences
I often shop at this centre and normally do my groceries here. From last year I have been purchasing sneakers and sportsware, as well as clothing from shops in the centre. My complaint is purelu regarding how I am often made to feel as though I am coming in to ***** and not buy. I have told the employees at Studio 24,Sportscene and Truworths that they are chasing honest African customers away due to the manner thay security personnel start walking around you once entering the shop. They did indicate that there has been alot of theft in the centre hence the increase in security measures, however this is happening often than not and becoming unbearably obvious that the attention is mainly om black shoppers. Can something more be done with cameras, tags on clothing when entering or leaving etc rather than make customers who have money to shop feel uncomfortable during their shopping experience. I am hoping the Centre can do something about this because anyone could be a ***** and not only black customers. It is the norm in Cape Town but can we, black affording customers, not always made to feel like intruders in shopping centres.
0 replies
41 months ago
Contractors for DIY cabinet vouchers failing customers
10 Dec 2022, 14:51 Dishonest DIY voucher Contractors I bought 2 DIY cabinets (Constantiaburg store) and installation vouchers from the Builders Warehouse online store. The installation vouchers needed me to insert installation date and time. I did so, as per requirement. The delivery of the cabinets was earlier than the installation date which was fine. I got calls from the call centre requesting to reschedule the installation dates twice due to contractors being over booked for that date and time, I agreed. The contractors were given my number to confirm the installation and arrival. They arrived when loadshedding was scheduled in my area thus could only assemble the cabinets and they did not have the battery charged drill as backup. They requested to come back at a later time to install the cabinets, I agreed as family appointments would be done by that time. During that time the contractors which Builderswarehouse had allocated to do the job at my house sent me a new invoice saying I would have to pay an additional fee of R550 for installation of the cabinets. Luckily I was close to the Builderswarehouse store in Constantiaburg and could report this inconsistency with the manager. The manager was helpful in ensuring that I was not taken for a ride by the contractors. He called the contractors to explain what installation of cabinets is because he could see the contractors were victimising customers at their own discretion. The name of the contractor is Plumingway and they were being dishonest in the manner they were conducting their business for Builderswarehouse
0 replies
41 months ago
Dishonest DIY voucher Contractors
I bought 2 DIY cabinets (Constantiaburg store) and installation vouchers from the Builders Warehouse online store. The installation vouchers needed me to insert installation date and time. I did so, as per requirement. The delivery of the cabinets was earlier than the installation date which was fine. I got calls from the call centre requesting to reschedule the installation dates twice due to contractors being over booked for that date and time, I agreed. The contractors were given my number to confirm the installation and arrival. They arrived when loadshedding was scheduled in my area thus could only assemble the cabinets and they did not have the battery charged drill as backup. They requested to come back at a later time to install the cabinets, I agreed as family appointments would be done by that time. During that time the contractors which Builderswarehouse had allocated to do the job at my house sent me a new invoice saying I would have to pay an additional fee of R550 for installation of the cabinets. Luckily I was close to the Builderswarehouse store in Constantiaburg and could report this inconsistency with the manager. The manager was helpful in ensuring that I was taken by a ride by the contractors. He called the contractors to explain what installation of cabinets is as he could see the contractors were victimising customers at their own discretion. The name of the contractor is Plumingway and they were being dishonest in the manner they were conducting their business for Builderswarehouse.
0 replies
44 months ago
Hefty call out fee for ADT technicians
I signed up with ADT Security in October 2021 and I received 2 remotes to activate the alarm when leaving my home. The remotes must therefore be attached to the car or home keys, which I did. As with most keys, they drop from time to time. Unfortunately two different set of keys dropped once and the remotes came apart. I called ADT to report the dismantled remotes because the remotes being in this state means I cannot activate or diactivate my alarm from the outside. When calling ADT, I am told that the call out fee is R636. 47 without VAT and R731. 31 including VAT. I pay an installment of R360 a month for the ADT service, while staying in a relatively safe area. My problem is with the call out fee for a technician to fix two small remotes. When asking why the hefty fee for the call out for a small technical job, I am told that it is for equipment the technician might use during the call out. This does not make any sense for me as a paying customer because the only thing I need is for the remotes to be secured, and all the parts of the remotes are there, just not properly inserted. I am disheartened as I cannot activate my alarm when leaving my house and cannot make sense nor afford the hefty call out fee for an ADT technician.
74 replies
51 months ago
Disappointing and unacceptable system at CPT CBD Home Affairs
As a taxpayer, I am utterly disappointed with the type of service I have received at Department of Home Affairs in Cape Town CBD. One, they create a list for people who only arrive before 7am, and do not issue numbers to people as they line up in the queue. Two, they already decide that they won't help anyone who is not on the list which means they are assuming that people have easy lives and must not attend to other responsibilities in the morning and must be there by 5h30 when their offices open. Why do they open early and close early? Who will protect the women who must line up in the early dark hours? Why must we be turned away after lining up from 8am - 3pm? Why do they let only 6 people enter at a time? Why during covid their system is always down? Where is our tax going to if we'll be treated like we are useless beings that do not deserve a proper service from the public service officials of Home Affairs. Why not create an accountability system that allocates numbers to people so that they can tell us in lines that they only serve these many numbers per day? Who ensures thay people on the ground are properly serviced and given shade in the sun, or hydration stations? Today was a reminder thay government could not care less about its citizens, whether taxpayers or not. Leaving the offices not received an ID after standing for 7 hours and told to return the next day is an utter shame and disappointing. It is a pity we need IDs and are forced to use these centralised institutions that do not serve the people of South Africa with efficiency and respect.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
15 (93.75%)