Train your staff!

I wish there was a 0 star review because the experience I have just had at Ackermans Kenilworth doesn't deserve any starts. I went to the store to buy a 1 for u voucher with my Ackermans account after having done that numerous times. Only to be told by the cashier and Kismia (who was just standing there twiddling her thumbs while there were customers in line) that I can't buy the voucher with my account only cash. Since when? I asked her and she said it's been months. It's not the first time going there to buy a voucher with my account so to be told that is just ridiculous. The inconsistencies just show a lack of customer service and down right in competency. Do people from the very same company, same store, same group not get the same memo. It's absolutely ridiculous. Train your staff so that us as the customers don't get different responses when we want to buy with our account in supporting the company as a whole! It's absolutely repulsive!