AK
Alan K
Active since Feb 2018
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Aramex is unresponsive
They don't give you any information about expected delivery time or date other than a message in the morning saying they are going to deliver today. When they do arrive the give you a phone call which they cut off after two rings and before you can answer. If you try to call back to the same number your call is ignored. This has happened on multiple occasions and is quite unlike my experience with other courier companies. Messages to agents on their WhatsApp go unanswered Shippers, please do not use Aramex!
0 replies
5 months ago
After the third requ...
After the third request for a call back over two days Rehka Rampurtab sorted out my issue promptly and professionally
53 replies
8 months ago
SARS blocking refunds
SARS makes it impossible to comply with rediculous demands so that they can hold onto your money . I've filed my return and they come back with a demand for returns for the periods 1996 to 2003. This issue was addressed and concluded with SARS in 2013. I try to make a booking online and get a response that none are available in the WC. I call the call centre and am 1369 in the queue. When the call is answered two hours later, after giving my details the agent cancels my call. I call again and request a call back. Two hours later I get an answer. The agent tries to book an appointment and tells me to go to Beaufort West! (I live in CT). When I explain that is 500km away he is perplexed but agrees 500km is too far. He tells me I have to have an appointment, he can't do anything over the phone, but cannot offer any suggestions to fix the problem that there are no appointments available. Stalemate! SARS asks for the impossible only because I have a refund due! Time SARS sorted themselves out. How can I be expected to have non existent records from nearly 30 years ago. Rediculous.
0 replies
9 months ago
Ongoing Pay Parking Problems - Management is not listening
The pay parking system is atrocious. I always try to be out of the parking within an hour so that I don't have to fight with the parking pay machines. Today I had to pay. The pay machines ( boith of them that I tried) wont take the paper cash that I had just taken from an ATM. Other customers had the same problem - aparently it only takes R10 and R20 notes. Not R100 or R200 notes that you get from an ATM. Ther is no attendant to inform you or to offer change. The machine does not telll you what the problem is - is simply returns your notes. When you try with a credit card it rejects that too. All because it requires a PIN for a mere R10 parkling fee but it doesn't tell you this on the display. You have to guess. And when you do find out the PIN entry keypad is 500mm from the floor - you have to get down on your hands and knees to put in your PIN. Time that Redefine and their management sorted this out. There are similar reviews going back to 2018!
0 replies
19 months ago
VHF radio Licnese fiasco
During the covid years ICASA stopped sending out invoices for annual radio license renewal. As a result I didn't pay mine one year and they simply cancelled my VHF radio license. When I realised this I tried to pay only to find that I had to re-register my radio. What a mission as their "online" portal which is a manual system - you input the data and then someone at ICASA has to approve it manually before you get to the next step, so it takes days to do. Eventually they decide that my operator license, which has no expiry date on it, needs to be replaced with a new SRC (short range certificate). To do this I have to attend a course and write an exam at a cost of many thousands of Rand, which I did in early December 2023. It took them 3 months to issue me with a temporary radio operators license (SRC - short range certificate) which was supposed to take a few days. At least it was enough to register my VHF radio but only lasts 6 months while they print a permanent certificate. Nine months later I am still waiting for it and my temporary license has long since expired. I am told that my permanent license has now been printed (hooray) but still has to be approved before I can collect it. What a joke. So I continue to operate without an operators license, simply because a government department cannot print and issue a certificate in 9 months. Someone should be fired.
0 replies
22 months ago
Best Battery shop
I have used Batteries Unlimited for years for all tyrpes of batteries and they always come up with the right solution and a good price. I recently had a motor car battery that died after 19 months. I gave them a call and they confirmed that there was a two year guarantee on that type of battery. I drove there and they swapped out the defective battery for a new one. No costs, no hassles, just great service. Thank you
0 replies
23 months ago
Auto & General is broken
My home insurance premium has increased nearly 50% for no apparent reason, from around R400pm to around R600 pm. Insured value has remained unchanged and I have made no claims in the past year. And a car which has been covered for nearly a year has now apparently has comprehensive cover denied according to the following message that I keep receiving from A&G "Good day. Your Auto & General self-inspection is still outstanding and will affect your cover. Click here https://bit.ly/3m..... for more info. Ins&FSP" I have called A&G to try to fix this (what a mission) and get told to ignore it because a self inspection is not outstanding but the next day I get the same threat that I no longer have comprehensive cover. Don't know what else to do other than change insurers which I now plan to do after many years with A&G.
53 replies
23 months ago
Makro has not vouched for the quality of the products it sells online - beware they may be selling many grey pruducts
I ordered a bottle of "Olive Oil Extra Virgin" from the Makro online store. It was delivered a few days later. The bottle label simply said "Drop Olive Oil Extra Virgin", an expiry date, "Energy and Nutrients" table and the note "Repackaging by 1 drop manufacturing dopon19@gmail.com". There was no information about the manufacturer or address or statement about it being pure olive oil. I have not been able to find any organisation by the name of 1 or One Drop in RSA on Google or Facebook. They have not answered my mails enquiring about the product. Makro's website states that the product is supp**** by Da Lucia's Honey. There is no contact information on Google or Facebook for this organisation but only a house address in Pretoria. I have asked Makro on at least three occassions to confirm if the product is genuine Olive Oil, or if they have done any checks on the product or the supplier, or if they can provide contact details for the re-packager or supplier. Makro have ignored all my requests. They have only offered their returns service. All this took over 6 hours of my time trying to locate information or get a meanigfull response from Makro. Even their online return logging does not work - the submit button is greyed out. I tried it three times through links that Makro sent me. Eventually Makro manually logged my return request and a courier duly arrive to collect what I suspect is a grey product as no one has been able to confirm that it is genuine. If Makro suppliesthis kind of suspected grey product I wonder what other grey products they supply to unsuspecting customers. This is extremely poor service from a major store. My trust in Makro has been destroyed.
159 replies
31 months ago
Insurance addition
An additional car was added to our insurance policy by phone with little fuss. It takes some time on the phone and follow up with photos and further details later, but generally a good experience
131 replies
35 months ago
Auto Magic refuses to accept responsibility for their poor workmanship r
I had a minor repair done to the front left fender by Auto Magic as appointed by Auto and General, my insurers. The repair was done with little hassle. That is the good part. A week after the repair it rained and the left front cabin filled up with rain water. My daughter took the car back and they fobbed her off saying it couldn't be their fault. So I took it back a day later and Mark gave me a story that it was impossible for the leak to be caused by them as the fender is not part of the watertightness of the car and that it must be leaves blocking the air vent drain holes. He sent me away to attend to it myself. Well I found that under the bonnet there was one fender bolt that was totally loose and another completely missing. The missing bolt was at the bottom corner of the windscreen and the bolt hole let all the rain from the windscreen directly into the cabin over some electronic boxes. When I phone Mark of Auto Magic he apologised but offered no service to correct the defect, check for other poor workmanship or offer to dry the car out. My call was then cut off. It took me a week to dry the interior with an wet vacuum and a dehumidifier and many hours of my time lifting carpets and removing panelling inside the car. I have subsequently replaced the missing bolt and tightened the other. I wonder what else will be found wrong in time. I hope the electronics do not fail due to Auto Magics poor workmanship.
113 replies
Review Distribution
5 Star
13 (39.39393939393939%)
4 Star
2 (6.0606060606060606%)
3 Star
1 (3.0303030303030303%)
2 Star
5 (15.151515151515152%)
1 Star
12 (36.36363636363637%)