Honorio C

I booked a cottage in Ponta Mamoli via Booking

I booked a cottage in Ponta Mamoli via Booking.com for the April 7th weekend. The price was listed in meticais — around 40,000 MZN (11,994 rands) — plus a 20,000 MZN deposit. To my surprise, they charged 63,400 MZN without explanation, using an inflated exchange rate (3.7 instead of 3.4). When refunding the deposit, they returned only 17,000 MZN, this time using an even worse rate (3.0 vs the actual 3.37). I provided proof, but they stopped replying. Using two different exchange rates — one to charge more, one to refund less — is unacceptable. This is not just about money. It’s about trust and ethics.