Gugulethu M

Unfair Charges and Poor Customer Service at Vee Fab Spa / Payflex

I'm extremely unhappy with how I was treated by Vee Fab Spa and Payflex. Due to an unforeseen emergency, I needed to cancel my spa appointment. I informed the spa several hours before the appointment, only to be told I still had to pay the full R500—even though I didn’t receive any service. Apparently, there’s a cancellation policy requiring notice days in advance, which was never made clear to me when I booked. Emergencies happen, and I find it unreasonable that there was zero flexibility or understanding. What’s worse is that I used fomoSA and Payflex to pay, and despite explaining my situation multiple times to someone I believe is the manager by the name of Ryan, I’m still being charged for something I never used. I’ve asked for the subscription to be cancelled, not even for a refund—but I keep getting ignored. This has been frustrating, exhausting, and completely unfair. All I wanted was a bit of understanding and fairness. Instead, I’ve been left with payments for a service I didn’t receive. I hope future customers are treated with more respect and that policies are properly communicated upfront