MT
Maggie T
Active since May 2011
2
Reviews
0
Industries
Reviews
2 reviews116 months ago
Terrible service - No solution in solutions department
<p>16 September I received my device - wifi router (5GB).</p> <p>I then misplaced the card with my PIN and PUK for the device I then called Vodacom to get the PUK, the consultant couldn't find it but told me he would give me a call back. I never received that call.</p> <p>I called the next day and I was told the call was not logged with technical department (23 September), the consultant said she will log a call and call me back. I never received that call. I called the next day and I was told the call was closed and the person working on it will call me Monday. I never received that call.</p> <p>I called Monday 26 September and the consultant I spoke to and her supervisor said they would escalate the matter and they would call me with feedback. I never received that call.</p> <p>I called Friday 30 September, the consultant(Mohanua) told me NOTHING was EVER done on the query. She told me she would she would call me by Monday 13h00. You guessed right, I never received that call.</p> <p>I called Monday 3 October only to be on the phone for 2hrs and still no solution. My call got cut off and needless to say the supervisor NEVER called me back.</p> <p>I'm appalled by this treatment from the company. I have never skipped a payment ever. I'm a paying client and shouldn't be subjected to such. How is it that no one is following this up?? 2 weeks of a client not being able to use a service she is paying for and the provider is not doing anything about it?! No one likes paying for something they are not using. I would like the PUK as in yesterday or else I don't see the point of this contract - I want it cancelled and all money paid to be paid back to me.</p>
159 replies
131 months ago
unauthorised debit order
I noticed an unfamiliar debit order of R129 Ref Moneytips on my bank account 01 July 2015 and I called First National Bank to find out what it was. They call centre could only see from April on their side and Moneytips was deducting in April not knowing what was happening before that - I will have a closer look at my bank statements. I was given a number 0861135791 for the middle man who then gave me a number 031 822 3265 and I spoke to Nisa. All I said was that I see they are taking money off my account but I never authorised it. She immediately apologised and promised that my money would be paid back into my account within 7 days and she will block the debit order so it doesn't happen again. Did not even put up a fight. This tells me that this is a regular thing. She took my banking details and cellphone number. I will see if the money does get paid back. I WANT MY MONEY BACK!!<br> <br> How are these people able to do this? Where did they get my information from? I requested the recording of the call or the papers I signed to authorise this. <br> <br> Its scary thinking of how many people this is happening to without being aware. <br> <br> Maggie
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)